Administrative Support Coordinator

Human Touch Home Health Care; Colorado Springs (CO); On-site; USD 35,000 - 45,000; Full time

Job summary

A local home health agency is seeking a highly organized Administrative Support Coordinator to facilitate various operational departments. The role involves assisting new patient admissions, managing schedules, providing front-desk support, and maintaining employee records. Ideal applicants should have a high school diploma, experience in home health care, proficient Microsoft Office skills, and effective communication abilities. This position is full-time and onsite, requiring strong multitasking and detail-oriented skills.

Qualifications

• Prior experience in a home health care setting strongly preferred.
• Excellent organizational and multitasking skills are necessary.
• Strong communication and interpersonal abilities are required.

Responsibilities

• Assist with new patient intake and documentation verification.
• Provide front-desk reception coverage and office support.
• Assist with onboarding and maintain employee files.
• Obtain physician orders and maintain compliance with regulations.
• Provide technical support for scheduling and office systems.
• Collaborate across departments for seamless operations.

Skills

Organizational skills

Multitasking skills

Communication skills

Interpersonal abilities

Proficiency in Microsoft Office

Problem-solving skills

Detail-oriented

Education

High school diploma or equivalent

Associate or bachelor's degree

Tools

Microsoft Office

EMR systems

Job description

Job Title: Administrative Support Coordinator - Home Health

Position Overview

We are seeking a highly organized, adaptable, and tech-savvy Administrative Support Coordinator to join our team. This multi-functional role supports several departments and agencies within our home health agency, including Intake, Scheduling, Human Resources, Reception, and general Administration. The ideal candidate will also assist with order management, software troubleshooting, and cross-departmental coverage as needed. This is a dynamic position perfect for someone who thrives in a fast-paced environment and has prior experience in home health care.

Responsibilities

• Intake & Scheduling Support:
  • Assist with new patient intake, ensuring all required documentation is completed and accurate
  • Coordinate and confirm scheduling for field staff and clinicians
  • Communicate with patients, families, and referral sources in a timely and professional manner
• Administrative & Reception Duties:
  • Provide front-desk reception coverage, answering phones and greeting visitors
  • Support general office operations including filing, faxing, copying, and scanning documents
  • Handle data entry and maintain accurate records in agency systems
• HR & Staff Support:
  • Assist with onboarding new staff, collecting required credentials, and tracking renewals
  • Maintain employee files and support the HR team with administrative tasks
• Order Management:
  • Obtain physician orders and signatures for services and updates
  • Ensure all medical documentation complies with regulatory standards and deadlines
• Tech & Software Troubleshooting:
  • Provide basic technical support for scheduling, EMR, and office systems
  • Coordinate with IT or vendors when issues require escalation
• Floating Support:
  • Step into various roles across departments and agencies when coverage is needed
  • Collaborate with team members to ensure seamless operations and continuity of care

Qualifications

• Prior experience in a home health care setting strongly preferred
• Excellent organizational and multitasking skills
• Strong communication and interpersonal abilities
• Proficient in Microsoft Office and comfortable with EMR systems
• Ability to problem-solve and work independently
• Detail-oriented with a high level of accuracy
• High school diploma or equivalent (required); associate or bachelor's degree a plus

Job Type: Full-Time and Onsite

Schedule: Monday to Friday

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned by their manager.