Practice Support Assistant II

Apex Home Health, Hospice & Home Care; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Apex Home Health, Hospice & Home Care is seeking a Practice Support Assistant to provide high-level administrative support within a collaborative healthcare team. You will mentor staff, help onboard new teammates, and coordinate complex scheduling and patient outreach to ensure smooth operations.

The role requires strong data collection and reporting skills, exceptional customer service, and proficiency with Epic EMR and office software.

Qualifications

• High School diploma or GED required.
• At least 1 year of healthcare or medical office experience.
• At least 1 year of Epic EMR experience preferred.

Responsibilities

• Serve as role model and mentor for support staff, assist with onboarding and training.
• Manage complex scheduling, appointment booking, and patient outreach.
• Ensure accurate data collection, reporting, and follow-up activities.

Skills

Team mentorship

Onboarding & training

Scheduling

Patient outreach

Customer service

Education

High School diploma or GED

Associate's degree in medical office administration

Tools

Epic EMR

Microsoft Office

Scheduling software

Job description

We are seeking an experienced Practice Support Assistant to join our healthcare team.

Key Responsibilities Include

• Serving as a role model and mentor for support staff, assisting with onboarding and training
• Managing complex scheduling, appointment booking, and patient outreach
• Ensuring accurate data collection, reporting, and follow-up activities
• Providing exceptional customer service, resolving escalated issues, and supporting patient satisfaction
• Overseeing waiting room operations, verifying patient information, and assisting with check-in/check-out
• Processing forms, prior authorizations, prescriptions, and documentation
• Collaborating on coverage, workflow, and leading team huddles
• Participating in quality improvement initiatives and special projects

Qualifications And Skills Required

• High School diploma or GED
• At least 1 year of healthcare or medical office experience
• At least 1 year of Epic electronic medical records experience

Preferred Qualifications

• Associate's degree in medical office administration
• Proficiency in Microsoft Office, scheduling software, and EMR systems
• Strong problem-solving and patient management skills

This role offers competitive pay, comprehensive benefits, and opportunities for growth. The position involves high-level administrative support, team mentorship, and ensuring excellent patient care within a collaborative environment.