Practice Support Assistant

Preferred Home Health Care & Nursing Services; Wellesley (MA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Education reimbursement

Employee discounts

Job summary

The Practice Support Assistant at Preferred Home Health Care & Nursing Services supports the medical team with essential administrative tasks and patient-facing duties in a healthcare setting. This role covers complex scheduling, data collection, and smooth patient check-in/check-out processes.

Ideal candidates have a high school diploma or GED and healthcare administrative experience, with proficiency in Microsoft Office, scheduling software, and Epic EMR preferred.

Qualifications

• Requires a high school diploma or GED and at least 1 year of healthcare administrative experience.
• Proficiency in Microsoft Office, scheduling software, and EMR systems is preferred.

Responsibilities

• Manage complex scheduling, patient outreach, data collection, and check-in/check-out processes.
• Support documentation like FMLA forms and oversee waiting room operations.
• Collaborate with supervisors, lead huddles, and provide coverage across multiple practices when needed.

Skills

Microsoft Office

Scheduling software

Patient management

Problem solving

Education

High school diploma or GED

Tools

Epic EMR

Job description

Role Overview:

The Practice Support Assistant performs advanced administrative and patient support duties within a healthcare setting, serving as a key member of the medical team.

Key Responsibilities:

• Manage complex scheduling, handle patient outreach, ensure accurate data collection, support patient check-in/check-out, process documentation like FMLA forms, and oversee waiting room operations.
• Collaborate with supervisors, lead huddles, participate in quality initiatives, and provide coverage across multiple practices when needed.

Qualifications & Skills:

• Requires a high school diploma or GED, at least 1 year of healthcare administrative experience, and reliable transportation.
• Preferred skills include proficiency in Microsoft Office, scheduling software, and electronic medical records systems like Epic. Strong problem-solving and patient management skills are valued.

Benefits & Compensation:

Competitive hourly pay, comprehensive benefits including health, dental, vision, retirement plans, paid time off, education reimbursement, and employee discounts. The role offers growth opportunities, performance recognition, and a supportive environment.