Practice-Patient Service Representative, SOCPA Irvine

Children's Hospital of Orange County; Irvine (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established leader in children's health is seeking a Practice Patient Service Representative to enhance patient experiences. This role involves greeting and assisting families during check-in, ensuring smooth appointment scheduling, and providing exceptional customer service. Ideal candidates will possess strong communication skills and a background in customer service, preferably within a medical setting. Join a dynamic team dedicated to making a difference in children's lives while enjoying competitive salaries and growth opportunities.

Qualifications

• 6 months of customer service or front office experience required.
• Preferred: Experience in a medical practice and knowledge of medical terminology.

Responsibilities

• Greet and assist patients during the appointment check-in process.
• Schedule appointments and confirm details for efficient service.

Skills

Customer Service

Clerical Skills

Interpersonal Skills

Computer Proficiency

Microsoft Office

Education

High School Diploma/GED

Medical Office Courses

Tools

Electronic Medical Records (EMR)

Scheduling Software

Job description

Practice-Patient Service Representative, SOCPA Irvine

Practice-Patient Service Representative, SOCPA Irvine

Apply locations: SOCPA - Irvine | Time type: Full time | Posted on: Posted 2 Days Ago | Job requisition id: R-28399

Work Location

Irvine, California

Work Shift

Day – 08hrs (United States of America)

Why CHOC?

At CHOC, we strive to be the leading destination of children’s health by providing exceptional and innovative care. We are responsible for the overall health of our community’s pediatric population in our hospitals, clinics, and practices. Your career at CHOC can be as diverse and fulfilling as you wish. Our compensation, benefits, and career development programs are designed to support your professional and personal growth. Apply now to explore your future at CHOC.

Job Summary

The Practice Patient Services Representative greets, assists, and directs patients and their families during the appointment check-in process. Responsibilities include scheduling appointments, confirming details, and obtaining complete information to facilitate the appointment process. The role involves interaction with providers, practice staff, and billing representatives. Exceptional communication and interpersonal skills are essential for delivering superior customer service.

Pay Range

Minimum $19.93 | Midpoint $26.42 | Maximum $32.88

Pay is determined by factors such as knowledge, skills, experience, education, and specific job requirements.

Shift Information

This position is based in Irvine, CA. The shift is Monday through Friday, 07:45 - 16:45 PST. The selected candidate may be asked to float to other SOCPA locations, including Ladera Ranch, Lake Forest, Rancho Santa Margarita, and San Clemente.

Experience

• Required: At least 6 months of customer service, clerical, or front office experience.
• Preferred: Experience in a medical practice, clinic, or office setting; familiarity with electronic medical records (EMR) and practice management systems (scheduling/billing).

Education

• Required: High School Diploma/GED or equivalent.
• Preferred: Some post-high school education, including Medical Office courses.

Specialized Skills

• Required: Computer proficiency, Microsoft Office skills, ability to handle interruptions, excellent interpersonal skills, and good judgment.
• Preferred: Knowledge of medical terminology, CPT & ICD-10 coding, bilingual in English/Spanish or English/Vietnamese, familiarity with scheduling software.

Licensure

• Required: Basic Life Support (BLS)

Work Environments - Functional Demand:

Sedentary work with very light energy expenditure. Tasks include lifting up to 10 lbs overhead, carrying 15 lbs, pushing/pulling 20 lbs, among others.

Physical Activity Requirements:

Bending, carrying objects, climbing, keyboard use, fine motor activities, reaching, sitting, standing, talking, hearing, twisting, walking, wrist movements.

Physical Activity Lifting

Details on lifting frequencies at various weight levels.

Sensory Requirements:

Color discrimination, depth perception, vision, hearing.

Environment Requirements:

Exposure to airborne diseases, bloodborne pathogens, chemicals, dust, noise, extreme temperatures, radiation, uneven surfaces.

Non-Discrimination Statement:

CHOC is committed to non-discrimination and considers qualified applicants with criminal histories, in accordance with laws. We encourage applicants from all backgrounds to apply and offer support for accommodations during the recruitment process.

About Us

Recognized as a leader in employee engagement and a top children’s hospital, CHOC offers growth opportunities, competitive salaries, and benefits. Join us in our mission to improve children's health and make a difference in their lives.

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