Customer Service Representative

Third Party CS; La Habra (CA); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a dedicated customer service representative to join their team. In this pivotal role, you will be the first point of contact for clients, providing them with product information and resolving their inquiries with empathy and efficiency. Your ability to listen and respond to customer concerns will be key to ensuring a positive experience. This position offers flexible working hours and remote work options, making it an ideal opportunity for those seeking a work-life balance while contributing to a customer-focused environment. If you're passionate about helping others and thrive in a dynamic setting, this role is perfect for you.

Benefits

Health Insurance (including dental and vision)

Excellent retirement plan

Opportunities for upward mobility

Flexible working hours

Remote work options

Qualifications

• Previous experience in customer support or related fields.
• Excellent communication skills across phone and digital platforms.

Responsibilities

• Provide excellent customer care by assessing needs and offering solutions.
• Manage incoming calls, emails, and chats effectively.

Skills

Customer Support Experience

Communication Skills

Multitasking

Time Management

Active Listening

Tools

Basic Computer Literacy

Job description

The customer service representative will be responsible for answering client inquiries, providing product information, and assisting customers by being informative, empathetic, and eager to resolve issues promptly. Must be willing to listen, learn, and address customer concerns effectively.

Customer Service Job Duties and Responsibilities

1. Provide excellent customer care by assessing customer needs and offering appropriate solutions, troubleshooting, or guidance for a positive experience.
2. Manage incoming calls, emails, chats, and interactive voice response systems.
3. Follow all customer service procedures and policies diligently.
4. Strive to meet and exceed personal and team targets.
5. Record, organize, and file customer interactions and account updates.
6. Upsell products or services when appropriate.
7. Schedule callbacks and appointments to resolve customer issues.

Requirements

• Previous experience in customer support, client services, sales, or related fields.
• Excellent communication skills across phone and digital platforms.
• Basic computer literacy and experience.
• Ability to multitask effectively.
• Strong time management and prioritization skills.
• Active listening skills, with the ability to relay information clearly and address questions or concerns.
• Customer-focused attitude aimed at positive resolution.
• Health Insurance (including dental and vision).
• Excellent retirement plan.
• Opportunities for upward mobility into other positions and management roles.
• Flexible working hours.
• Remote work options available (work from home).