Customer Service Representative - Remote

Lensa; Lexington (KY); Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative firm is looking for a dedicated Customer Service Representative to join their remote team. This role involves providing exceptional service to customers, ensuring their needs are met through effective communication and problem-solving. You'll be responsible for managing customer inquiries, resolving complaints, and maintaining relationships that foster loyalty. With a focus on one-call resolution, you'll play a crucial role in enhancing customer satisfaction. If you're passionate about helping others and thrive in a fast-paced environment, this is the perfect opportunity for you to shine.

Benefits

Comprehensive Medical Benefits

Dental Insurance

Vision Insurance

401k

Paid Parental Leave

Vacation and Holidays

Sick Leave

Qualifications

• 2+ years of customer service experience in a high call volume environment.
• Strong knowledge of handling complaints and Accounts Receivable.

Responsibilities

• Handle inbound customer calls and provide requested information.
• Resolve customer issues with one-call resolution.

Skills

Customer Service Processes

Communication Skills

Analytical Skills

Problem-Solving Skills

Bilingual (English and Spanish)

Education

High School Diploma

Associate’s Degree

Tools

Oracle

Company Management Software

Job description

Customer Service Representative - Remote

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Description

Vestis provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. Vestis operates from over 200 locations nationwide and has an immediate opportunity for a Customer Service Representative. This position is remote.

This Customer Service Representative position is responsible for providing exceptional service to customers in a professional manner. Handle incoming calls with the objective of one-call resolution. Facilitate and resolve issues with discrepancies and/or customer complaints to ensure consistent customer satisfaction. Responsible for auditing company service programs to ensure compliance with 100% follow-up through customer call backs.

Responsibilities

• Handle inbound customer calls and provide requested information on all available items, pricing, and service of the customer’s account.
• Accurately record all information including notes related to the customer’s issue or account.
• Provide quality customer service through one-call resolution and establishing long-term customer relationships.
• Assist customers with account status using current and historical invoicing and payment activity analysis.
• Research and reconcile misapplied payments or payment issues.
• Assist with unassigned cash and payment discrepancies through research.
• Develop, execute, and measure resolution plans tailored to individual customer requirements.
• Build and maintain inter-departmental relationships to ensure customer issues are handled effectively, managing company guidelines and customer expectations.
• Use decision-making and troubleshooting skills to resolve concerns related to pricing, invoicing, service delivery, etc.
• Enforce company service programs to ensure 100% process compliance.
• Alert management to unresolved service concerns.
• Identify and communicate service trends.
• Support via phone or chat.
• Assist new hires with support sessions post-training to reinforce processes and provide guidance.
• Perform other duties as assigned within scope.

Knowledge, Skills & Abilities

• Strong knowledge of customer service processes, including handling complaints, inventory, and Accounts Receivable.
• Initiative and a strong sense of urgency.
• Excellent communication skills, including professional phone etiquette.
• Positive attitude, team player, and ability to handle challenges.
• Proficiency with company management software.
• Excellent analytical and problem-solving skills with attention to detail.
• Ability to resolve customer issues in one call.
• Ability to monitor and manage company service programs.
• Experience with Oracle is a plus.
• Schedule flexibility including days, nights, weekends, and overtime.
• Fluency in English and Spanish preferred.

Education

• High school diploma required.
• Associate’s degree or higher preferred.

Experience

• At least two years of customer service experience, preferably in a high call volume environment.

Environment

• Remote / Office setting.

Benefits

• Comprehensive benefits including medical, dental, vision, disability, life insurance, paid parental leave, 401k, vacation, holidays, and sick leave.

Compensation

• Hourly rate: $16.00 - $17.00, based on skills, experience, and qualifications.

VESTIS is an equal employment opportunity employer. Candidates are considered without regard to race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status, or other protected classifications.