Practice Operations Manager - Patient Experience & Growth

St. Luke’s Health Network, Inc.; East Stroudsburg (Monroe County); On-site; USD 65,000 - 90,000; Full time

Job summary

St. Luke's Health Network, Inc. seeks a capable leader to oversee the employee life cycle and practice operations within its medical office environment.

The role emphasizes coordinating scheduling, onboarding, performance management, and ensuring a high-quality patient experience. You will collaborate with Billing/Coding, Facilities, and Access Center teams to optimize workflows, drive cost efficiency, and maintain regulatory compliance while mentoring staff and promoting a culture of service

Qualifications

• Bachelor's degree in health, business, or related field preferred.
• Minimum of 2+ years of medical office or practice operations experience, including at least 1 year in a healthcare setting.
• Demonstrated ability to supervise staff, support performance management, and maintain service and quality standards.

Responsibilities

• Performs leadership and managerial functions across the employee life cycle for direct reports including hiring, onboarding and orientation, performance management, ongoing coaching and development, recognition, etc.
• Ensures operational readiness for clinical and administrative operations (e.g., developing employee schedules; maintaining supply inventory, office equipment and furnishings, cleanliness; facilitating daily huddles; updating time management systems; maintaining Point of Care licensing, etc).
• Manages practice operations, workflow execution, employee collaboration and overall patient experience.
• Partners with Billing/Coding, Facilities/Property Management, Hospital Entity departments, Access Center, etc. to coordinate and facilitate effective practice operations.
• Maintains strong collaboration with Access Center operations and centralized functions to enable seamless operations and optimal patient/employee experiences.
• Serves as point of escalation and addresses critical operational, technological, patient, and employee issues.
• Achieves expected practice financial performance through expense management, efficient resource utilization, volume growth, and execution of financial management best practices.
• Utilizes organizational tools to monitor practice performance (volume, patient satisfaction, productivity, quality) and develops/implements improvement strategies via a multidisciplinary, team-based approach.
• As applicable, effectively utilizes practice leads to support oversight of practice workflows/processes.
• Ensures adherence to policies , procedures, and SLPG Access Governance Principles.

Skills

Leadership

Communication

Performance management

Staff supervision

Quality focus

Patient service focus

Education

Bachelor's degree in health/business

Job description

St. Luke's Health Network, Inc. seeks a capable leader to oversee the employee life cycle and practice operations within its medical office environment.

The role emphasizes coordinating scheduling, onboarding, performance management, and ensuring a high-quality patient experience. You will collaborate with Billing/Coding, Facilities, and Access Center teams to optimize workflows, drive cost efficiency, and maintain regulatory compliance while mentoring staff and promoting a culture of service