Practice Operations Leader — Partner to Doctors

Heartland Dental LLC; Aurora (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid holidays

PTO

Job summary

Heartland Dental is seeking a Practice Manager of Operations to lead Dental Arts of Aurora’s day-to-day operations and drive performance. You will partner with the Doctor to align teams, set annual goals, and foster a culture of learning and service leadership.

You will guide onboarding, mentor team members, and oversee training to ensure exceptional patient care and smooth clinic operations. A degree or equivalent leadership experience is required.

Qualifications

• Associate’s or Bachelor’s degree or 3 - 5 years’ leadership experience (in a professional office, hospitality, retail, banking, medical, etc.)
• Experience working in a fast-paced and customer-centric environment
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
• Excellent communication, leadership, coaching, and conflict resolution skills
• Trustworthy; maintain patient confidentiality and team ethics

Responsibilities

• Prioritize and complete PMO Training to develop technical, commitment and leadership skills
• Develop annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality)
• Ensure goals and priorities of Doctors and teams are achieved through servant leadership
• Support the Doctor Led, Hygiene Driven, Operations focus philosophy through regular meetings and huddles
• Create alignment with doctor through daily one-on-ones and weekly touch points discussing communication and support needed
• Partner with Doctors to identify skills needed for open positions and proper selection team within the practice
• Onboard new team members through partnerships with recruiting and support office
• Support team growth through Core Essentials and beyond for advancement in roles

Skills

Leadership

Communication

Coaching

Conflict resolution

Problem analysis

Education

Associate’s degree

Bachelor’s degree

Leadership experience (3–5 years)

Tools

Dentrix

Job description

Heartland Dental is seeking a Practice Manager of Operations to lead Dental Arts of Aurora’s day-to-day operations and drive performance. You will partner with the Doctor to align teams, set annual goals, and foster a culture of learning and service leadership.

You will guide onboarding, mentor team members, and oversee training to ensure exceptional patient care and smooth clinic operations. A degree or equivalent leadership experience is required.