Practice Operations Lead

onemedical; West Hartford (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

One Medical is seeking a Practice Coordinator to lead our on-site team and ensure the highest quality and best experience for patients. You will champion best practices in workflows, scheduling, inventory, and facilities management to keep the practice running smoothly.

You will motivate and support teammates under direction of the Operations Manager, driving daily performance and effective patient interactions.

Qualifications

• Experience leading a team in a clinical or service setting.
• Ability to coordinate multiple tasks and teams to maintain smooth operations.

Responsibilities

• Ensure operational readiness of the practice through regular team check-ins and staffing reviews.
• Provide team support and leadership through training, coaching, and mentoring of team members.
• Drive performance improvement through active daily management and metrics monitoring.
• Perform inventory management including ordering, receiving, and expiration tracking.
• Support the financial health of the practice through budget review and revenue-cycle awareness.
• Monitor Net Promoter Score (NPS) responses and handle service recovery with escalation as needed.
• Collaborate with Clinical Leadership and Operations Manager to support quality outcomes and patient safety.

Skills

Supervisory experience

Customer service

Administrative tasks

Scheduling

Inventory management

Facilities management

Job description

One Medical is seeking a Practice Coordinator to lead our on-site team and ensure the highest quality and best experience for patients. You will champion best practices in workflows, scheduling, inventory, and facilities management to keep the practice running smoothly.

You will motivate and support teammates under direction of the Operations Manager, driving daily performance and effective patient interactions.