Practice Operations Lead

Beth Israel Lahey Health; Chelsea (MA); On-site; USD 63,255,000 - 84,935,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Practice Assistant to support front desk activities, patient registration, scheduling, and essential reception duties across ambulatory practices. You will act as a team member who fosters courtesy, privacy and accurate data entry in a busy health care environment.

The role requires strong communication skills, basic computer literacy, and experience in a patient-facing setting.

Qualifications

• High School diploma or GED required.
• Medical Admin Assistant Certificate preferred.
• 3-5 years related work experience required.
• Experience with computer systems including web-based applications and MS Office.

Responsibilities

• Mentor and train other Practice Assistants.
• May act as group leader in absence of the Practice Manager or Coordinator.
• Lead small projects and delegate daily tasks, scheduling and coverage.
• Greet patients and visitors with courtesy, service and privacy.
• Be a central communication source for patient care and follow up on needs.

Skills

Customer service

Written communications

Oral communications

Teamwork

3-5 years related work experience

Education

High School diploma or GED

Medical Admin Assistant Certificate

Tools

Outlook

Word

Excel

PowerPoint

Access

Job description

Beth Israel Lahey Health is seeking a Practice Assistant to support front desk activities, patient registration, scheduling, and essential reception duties across ambulatory practices. You will act as a team member who fosters courtesy, privacy and accurate data entry in a busy health care environment.

The role requires strong communication skills, basic computer literacy, and experience in a patient-facing setting.