Practice Manager - Lead Growth and Patient Care

Vsp-Visio; Ojai (CA); On-site; USD 70,000 - 72,000; Full time

Job summary

VSP Vision seeks a results-driven Practice Leader in Ojai, CA to drive business, uphold premier customer service, and ensure patient satisfaction in a busy optical setting.

The role oversees day-to-day operations, staffing, budgeting, and strategic growth while maintaining compliance with regulations. Excellent leadership, budgeting, and people skills are essential to foster a high-performing team and outstanding patient care.

Qualifications

• Bachelor’s degree in related field or equivalent experience.
• Minimum of 2 years of leadership experience in a business-related environment.
• Optical experience preferred.
• Proven track record in leading overall team performance and understanding of optometric business processes and strategic development.
• Ability to recruit, facilitate, train, coach, and develop excellent patient-centric staff.
• Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business.
• Ability to provide enthusiastic and concise communication to meet or exceed customer expectations as well as foster positive staff, doctor and team relationships.
• Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.
• For roles that are remote (i.e., Work From Home ( WFH )) or hybrid (i.e., partial onsite at a VSP location and WFH ), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

Responsibilities

• Plan, develop, organize, implement, and direct the day-to-day functions of the practice and its programs and activities to ensure compliance, efficiency, and patient satisfaction.
• Identify strategy for practice growth and execute plans to achieve practice, productivity and budgeted goals.
• Manage staff performance including supervising, coaching, counseling, inspiring, and developing staff.
• Responsible for interviewing, hiring, and training new staff.
• Review the practice’s policies and procedures to make recommendations for continued compliance and current regulations and interpret policies/procedures to appropriate parties such as employees and patients.
• Address staff issues and make appropriate solutions toward improvements; perform consistent staff evaluations and deliver team trainings.
• Analyze financial data including revenue, expenses, and budgets.
• Control and manage expenses to budget as it relates to products, inventory and payroll management.
• Work on special projects and perform other related duties as assigned or requested.

Skills

Leadership

Staff management

Recruiting

Coaching

Budget management

Communication

Patient-centric care

Strategic planning

Optical experience

Education

Bachelor’s degree in related field

Job description

VSP Vision seeks a results-driven Practice Leader in Ojai, CA to drive business, uphold premier customer service, and ensure patient satisfaction in a busy optical setting.

The role oversees day-to-day operations, staffing, budgeting, and strategic growth while maintaining compliance with regulations. Excellent leadership, budgeting, and people skills are essential to foster a high-performing team and outstanding patient care.