Optical Practice Growth Leader

Vsp-Visio; Irvine (CA); On-site; USD 70,000 - 76,000; Full time

Job summary

VSP Vision in Irvine, CA is seeking a results-driven practice leader to drive patient care and operational excellence. The role focuses on delivering premier customer service, staff development, and compliant, efficient clinic operations.

You will manage day-to-day activities, recruit and train staff, monitor budgets, and implement strategies to grow the practice while maintaining the highest standards of care and patient satisfaction.

Qualifications

• Bachelor’s degree in related field or equivalent experience.
• Minimum of 2 years of leadership experience in a business-related environment.
• Optical experience preferred.
• Proven track record in leading overall team performance and understanding of optometric business processes and strategic development.
• Ability to recruit, facilitate, train, coach, and develop excellent patient-centric staff.
• Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business.
• Ability to provide enthusiastic and concise communication to meet or exceed customer expectations as well as foster positive staff, doctor, and team relationships.
• Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.
• For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Responsibilities

• Plan, develop, organize, implement, and direct the day-to-day functions of the practice and its programs and activities to ensure compliance, efficiency, and patient satisfaction
• Identify strategy for practice growth and execute plans to achieve practice, productivity, and budgeted goals
• Manage staff performance including supervising, coaching, counseling, inspiring, and developing staff
• Responsible for interviewing, hiring, and training new staff
• Review the practice’s policies and procedures to make recommendations for continued compliance and current regulations and interpret policies/procedures to appropriate parties such as employees and patients
• Address staff issues and make appropriate solutions toward improvements; perform consistent staff evaluations and deliver team trainings
• Analyze financial data including revenue, expenses, and budgets
• Control and manage expenses to budget as it relates to products, inventory, and payroll management
• Work on special projects and perform other related duties as assigned or requested

Skills

Leadership

Staff development

Customer service

Budget management

Communication

Recruitment

Coaching

Strategic planning

Adaptability

Education

Bachelor’s degree or equivalent experience

Job description

VSP Vision in Irvine, CA is seeking a results-driven practice leader to drive patient care and operational excellence. The role focuses on delivering premier customer service, staff development, and compliant, efficient clinic operations.

You will manage day-to-day activities, recruit and train staff, monitor budgets, and implement strategies to grow the practice while maintaining the highest standards of care and patient satisfaction.