Practice Growth & Operations Leader

ADP, Inc.; Irvine (CA); On-site; USD 70,000 - 76,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

VSP Vision in Irvine, CA, seeks a capable practice leader to drive performance, patient care, and operations. You will direct day-to-day activities, ensure quality service, and push initiatives that improve patient satisfaction and business results.

The role requires a bachelor’s degree or equivalent and at least two years of leadership experience in a business setting; optical experience is preferred. You will recruit, train, and develop staff while overseeing budgets, expenses, and compliance.

Qualifications

• Bachelor’s degree in related field or equivalent experience.
• Minimum of 2 years of leadership experience in a business-related environment.
• Optical experience preferred.
• Proven track record in leading overall team performance and understanding of optometric business processes and strategic development.
• Ability to recruit, facilitate, train, coach, and develop excellent patient-centric staff.
• Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business.
• Ability to provide enthusiastic and concise communication to meet or exceed customer expectations as well as foster positive staff, doctor, and team relationships.
• Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.

Responsibilities

• Plan, develop, organize, implement, and direct day-to-day functions of the practice to ensure compliance, efficiency, and patient satisfaction.
• Identify strategy for practice growth and execute plans to achieve goals.
• Manage staff performance including supervising, coaching, counseling, inspiring, and developing staff.
• Interview, hire, and train new staff.
• Review policies to ensure compliance and interpret procedures to employees and patients.
• Address staff issues and deliver solutions; perform staff evaluations and trainings.
• Analyze financial data including revenue, expenses, and budgets.
• Control and manage expenses to budget related to products, inventory, and payroll.
• Work on special projects and other related duties as assigned.

Skills

Leadership experience

Staff development

Communication skills

Customer service focus

Financial acumen

Education

Bachelor's degree or equivalent

Job description

VSP Vision in Irvine, CA, seeks a capable practice leader to drive performance, patient care, and operations. You will direct day-to-day activities, ensure quality service, and push initiatives that improve patient satisfaction and business results.

The role requires a bachelor’s degree or equivalent and at least two years of leadership experience in a business setting; optical experience is preferred. You will recruit, train, and develop staff while overseeing budgets, expenses, and compliance.