Optical Practice Manager & Growth Lead

ADP, Inc.; Ojai (CA); On-site; USD 70,000 - 72,000; Full time

Job summary

VSP Vision in Ojai, CA seeks a qualified Practice Manager to drive business by leading and managing all practice-level goals, core values, and patient care excellence. You will foster a productive environment that delivers premier customer service and high-quality care to patients.

You will plan and direct day-to-day operations, oversee staffing, budgets and compliance, and implement strategies for growth while coaching staff to meet targets and quality standards.

Qualifications

• Bachelor’s degree in related field or equivalent experience.
• Minimum of 2 years of leadership experience in a business-related environment.
• Optical experience preferred.
• Proven track record in leading overall team performance and understanding of optometric business processes and strategic development.
• Ability to recruit, facilitate, train, coach, and develop excellent patient-centric staff.
• Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business.
• Ability to provide enthusiastic and concise communication to meet or exceed customer expectations as well as foster positive staff, doctor and team relationships.
• For roles that are remote (i.e., Work From Home ( WFH )) or hybrid (i.e., partial onsite at a VSP location and WFH ), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Responsibilities

• Plan, develop, organize, implement, and direct the day-to-day functions of the practice and its programs and activities to ensure compliance, efficiency, and patient satisfaction
• Identify strategy for practice growth and execute plans to achieve practice, productivity and budgeted goals
• Manage staff performance including supervising, coaching, counseling, inspiring, and developing staff
• Responsible for interviewing, hiring, and training new staff
• Review the practice’s policies and procedures to make recommendations for continued compliance and current regulations and interpret policies/procedures to appropriate parties such as employees and patients
• Address staff issues and make appropriate solutions toward improvements; perform consistent staff evaluations and deliver team trainings
• Analyze financial data including revenue, expenses, and budgets
• Control and manage expenses to budget as it relates to products, inventory and payroll management
• Work on special projects and perform other related duties as assigned or requested

Skills

Bachelor’s degree or equivalent

Leadership experience

Optical experience

Staff development

Recruitment and training

Patient-centric service

Education

Bachelor’s degree or equivalent

Job description

VSP Vision in Ojai, CA seeks a qualified Practice Manager to drive business by leading and managing all practice-level goals, core values, and patient care excellence. You will foster a productive environment that delivers premier customer service and high-quality care to patients.

You will plan and direct day-to-day operations, oversee staffing, budgets and compliance, and implement strategies for growth while coaching staff to meet targets and quality standards.