Practice Manager: Lead Clinical Ops & Patient Experience

Trinity Health; United States; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Day-one benefits

Medical, dental, and vision coverage

Job summary

Trinity Health IHA Medical Group is seeking a Practice Manager to oversee clinical and administrative aspects of the practice(s). The role focuses on profitability, CORE metrics, quality of care, patient experience, and staff satisfaction.

Responsibilities include directing operations, implementing improvements, recruiting and coaching staff, and ensuring scheduling and audits are maintained. A Bachelor's degree is preferred along with leadership experience in healthcare settings.

Qualifications

• Bachelor's degree preferred with 1–2+ years of relevant work experience.
• Minimum 2 years in leadership or supervision of non-exempt staff.

Responsibilities

• Directs internal practice operations; sets benchmarks and reports progress.
• Implements process improvements and efficiency upgrades.
• Collaborates with SMD, providers, and management on CORE Work plan.
• Suggests changes to improve processes and patient experience.
• Assists with recruitment, onboarding, and staff coaching.
• Manages staff scheduling, time and attendance.
• Evaluates staff performance and handles promotions/discipline.
• Maintains physician documentation and coding audit program.
• Supports quality improvement and disease management initiatives.

Skills

Leadership

Healthcare admin

Staff development

Education

Bachelor's degree preferred

Job description

Trinity Health IHA Medical Group is seeking a Practice Manager to oversee clinical and administrative aspects of the practice(s). The role focuses on profitability, CORE metrics, quality of care, patient experience, and staff satisfaction.

Responsibilities include directing operations, implementing improvements, recruiting and coaching staff, and ensuring scheduling and audits are maintained. A Bachelor's degree is preferred along with leadership experience in healthcare settings.