Clinical Operations Lead, Medical Office

Trinity Health Mid-Atlantic; Chelsea (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a Clinical Coordinator to supervise day-to-day operations and support Medical Assistants in delivering high-quality patient care. You will coordinate scheduling, training, and staff performance, while collaborating with Nursing Leadership and Practice Management to meet operational goals.

You will assist providers with exams, procedures, testing, and specimen collection, and ensure effective communication of test results and provider instructions to

Qualifications

• 5 years’ clinical experience with supervisory experience preferred.
• Completion of accredited MA program and externship; EMT/Paramedic or athletic trainer training is a plus.
• MA credentialing through one of the listed certifying agencies is required or preferred.
• CPR certification must be valid.

Responsibilities

• Supervise day-to-day operations of assigned areas.
• Assist with recruitment, hiring, orientation, training and coaching of MA staff.
• Maintain scheduling and attendance for MA staff.
• Evaluate MA staff performance and manage promotions/discipline.
• Fill in as Medical Assistant when needed.
• Assist providers with exams, procedures, testing, and specimen collection.
• Administer medications and perform diagnostic testing as directed.
• Communicate test results and provider instructions to patients.
• Provide patient and family education to support better health outcomes.
• Coordinate care and liaise between patients and providers.
• Support quality improvement initiatives and disease management programs.

Skills

Supervisory experience

Staff coaching

Recruitment & orientation

Scheduling & attendance

Performance evaluation

Clinical coordination

Patient care support

Communication with patients/providers

Education

High School Diploma with management coursework

Associate or Bachelor's in Management or Healthcare Administration

Completed MA program and MA externship; EMT/Paramedic/ATC training

MA credentialing (CMA/RMA/NCMA/CCMA/NRCMA/CMAC)

Valid CPR certification

Job description

Trinity Health IHA Medical Group is seeking a Clinical Coordinator to supervise day-to-day operations and support Medical Assistants in delivering high-quality patient care. You will coordinate scheduling, training, and staff performance, while collaborating with Nursing Leadership and Practice Management to meet operational goals.

You will assist providers with exams, procedures, testing, and specimen collection, and ensure effective communication of test results and provider instructions to