Practice Manager – AI-Driven Clinic Lead (LA)

Seen Health, Inc.

Los Angeles (CA)

On-site

USD 90,000 - 150,000

Full time

2 days ago

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Benefits offered by this job

Equity included

Medical, Dental, and Vision benefits

Life Insurance and Disability

Parental and Caregiver Leave

Lunch and snacks

Paid Time Off

401k Plan

CME support and career growth

AI training subscriptions

Job summary

Seen Health, Inc. in Los Angeles seeks a Practice Manager to lead the clinic day-to-day, coordinating RNs, LVNs, and Medical Assistants. You’ll shape schedules, workflows, and care delivery to ensure timely, coordinated care for participants and families in a language they’re comfortable with.

Reporting to the Director of Clinical Operations, you’ll own clinic performance, compliance, and quality of care. If you love building teams, optimizing processes, and delivering measurable improvements,

Qualifications

3-5 years of experience managing a medical office in outpatient settings such as primary care, specialty care, urgent care, or similar
Experience supervising MAs, RNs, and LVNs
Proven experience optimizing clinical workflows with measurable improvements
Bilingual fluency in English and Mandarin and/or Cantonese
Working knowledge of EMR systems, scheduling platforms, and healthcare compliance requirements
Strong leadership, communication, problem-solving, and organizational skills
Bachelor's degree in healthcare administration, nursing, business, public health, or related field preferred
Experience serving older adults and in PACE, Medicare Advantage, managed care, or value-based care environments preferred
Familiarity with Lean/Six Sigma and quality improvement methodologies or related certification preferred
Experience with audits or regulatory surveys preferred

Responsibilities

Directly manage Medical Assistants, Registered Nurses, and Licensed Vocational Nurses, including hiring, onboarding, scheduling, coaching, performance reviews, and corrective action
Foster a respectful, accountable, team-based culture and maintain morale and retention
Ensure staffing coverage and manage time-off, productivity, and overtime
Oversee daily operations of the medical office, including patient flow, scheduling, check-in/out, rooming, referrals, and follow-up
Ensure appointment access standards are met and minimize wait times, no-shows, and missed visits
Manage supplies, equipment, and vendor relationships; ensure clinic is clean, safe, senior-friendly
Evaluate workflows, identify bottlenecks, design and sustain improvements
Standardize rooming protocols, pre-visit planning, orders/results management, referrals, and care transitions
Lead adoption of new technology and AI tools to streamline daily workflows
Ensure compliance with HIPAA, OSHA, CLIA, infection control, CMS/DHCS requirements
Monitor patient safety events and participate in root cause analysis and follow-up
Serve as escalation point for participant/family concerns; ensure clear, language-appropriate communication
Collaborate with physicians, APCs, social workers, therapists, transportation; track operational metrics
Contribute to budget and cost-effective resource use