Practice Manager

Four Winds Health; Garden City, Dearborn (ID, MI); On-site; USD 59,000 - 72,000; Full time

Job summary

Corewell Health Urgent Care is seeking a dynamic Practice Manager for the Dearborn and Garden City locations. The PM will lead clinical and administrative teams, ensure a safe patient care environment, and drive budgetary and performance goals.

The role requires at least 3 years of leadership experience and familiarity with healthcare office operations. Travel to other WellStreet Urgent Care centers may be required to support business needs.

Qualifications

• 3+ years of leadership experience in a related setting.
• Open to hospitality/retail management experience as transferable background.
• Working knowledge of healthcare business office processes and insurance operations is helpful.

Responsibilities

• Lead urgent care and occupational medicine center teams to deliver high-quality patient care and service.
• Create an engaging work environment aligned with company values.
• Manage budgets and KPIs to meet financial targets.
• Develop annual center vision and goals; coordinate with regional leadership.
• Schedule administrative and clinical staff; ensure regulatory compliance and inventory levels.

Skills

Leadership experience

Customer service mindset

Healthcare operations knowledge

Willingness to travel

Education

High School diploma or equivalent

Tools

ICD-9/CPT knowledge

Job description

Now accepting applications for a dynamic Practice Manager at Corewell Health Urgent Care for our Dearborn and Garden City MI locations!

Corewell Health Urgent Care - Delivering Quality Care with Purpose

Our Practice Managers (PM) are responsible for managing the day-to-day operational activities required to assure a safe and effective patient care environment in the assigned center(s). They manage and direct the responsibilities of assigned administrative and clinical staff to ensure compliance with WellStreet policies and procedures and regulatory requirements. Our Practice Managers manage annual budgets, develop and achieve desired performance goals, develop and implement center marketing strategies. They also partner and collaborate with Senior VP of Operations, District Managers and Regional Medical Directors for continuous, clinical excellence. Practice Managers help to establish and sustain an environment that supports WellStreet Urgent Cares mission and core values.

ROLE & RESPONSIBILITIES

• Lead urgent care/occupational medicine center’s clinical and administrative teams to deliver consistent patient care excellence, exceptional customer service and operational effectiveness
• Create and foster a working environment that fosters teammate engagement and aligns with the WellStreet core values and pursues the mission
• Exercise fiscal and operational practices to meet or exceed annual budget and key performance indicators
• Develop and communicate annual center vision and goals
• Partner and collaborate with area clinical operations director to ensure clinical standards, regulatory requirements, and operational workflows supports the WellStreet mission
• Develop and manage monthly work schedules of administrative and clinical direct reports
• Ensure clinical and administrative teams perform assigned responsibilities in accordance with company’s policies and regulatory requirements
• Conduct timely annual performance evaluations and professional development coaching to direct reports
• hire, manage and retain appropriate clinical and administrative staffing levels to meet patient care needs
• Conduct progressive disciplinary action in accordance with WellStreet human resources policies and procedures
• Assure appropriate levels of medical supplies and equipment are in inventory to meet patient care needs
• partner and collaborate with the marketing and public relations department to develop center level marketing strategies
• Support the WellStreet vision and mission through active leadership, innovation, collaboration and living the core values
• Perform additional responsibilities as needed/assigned

EDUCATIONAL REQUIREMENT & QUALIFICATIONS:

• Have at least 3 years of leadership experience; will consider exp from other industries
• Open to Hospitality Industry and Retail Management experience
• Helpful but not required - a working knowledge of healthcare business office, insurance operations, ICD-9 and CPT
• Experience in urgent care and occupational medicine helpful, but not required
• High School diploma or equivalent
• Required to travel to other WellStreet Urgent Care centers as needed to support business needs

WellStreet Urgent Care is committed to providing the highest quality patient and customer care. In addition to the above requirements, WellStreet is looking for team members with the following qualities:

• A positive attitude toward patients, families, and
• Willingness at all times to go the extra mile to create an outstanding experience for customers and to train and lead the center team to do the same.
• A desire to work in concert with others in an upbeat and supportive atmosphere while reinforcing the WellStreet mission to provide uncompromising service.
• A compelling desire to serve others, improve your community’s health, and have fun every day!

Pay: Starting at $65,000 annually

Qualifications

Behaviors

Required

Leader

Inspires teammates to follow them

Dedicated

Devoted to a task or purpose with loyalty or integrity

Preferred

Functional Expert

Considered a thought leader on a subject

Motivations

Preferred

Self-Starter

Inspired to perform without outside help

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Entrepreneurial Spirit

Inspired to perform well by an ability to drive new ventures within the business

Experience

Required

3-5 years:

Preferred

3-5 years:

3-5 years:

Urgent Care and Occupational Medicine

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.