Practice Manager

University Hospitals Urgent Care by WellStreet; Beachwood (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

University Hospitals Urgent Care by WellStreet in Beachwood is seeking a leader for their urgent care and occupational medicine center. The role involves managing clinical and administrative teams to ensure quality patient care and operational excellence while aligning with Wellstreet's core values.

The candidate should have leadership experience, preferably in urgent care and marketing, along with a high school diploma or equivalent. This position offers the opportunity to significantly impact patient care and team performance.

Qualifications

• At least 3 years of leadership experience.
• Experience in urgent care and occupational medicine preferred.
• 1 year of marketing experience in healthcare preferred.

Responsibilities

• Lead urgent care/occupational medicine center’s teams to ensure patient care excellence.
• Exercise fiscal and operational practices to meet budget and key performance indicators.
• Develop and communicate annual center vision and goals.

Education

High School diploma or equivalent

Job description

ROLE & RESPONSIBILTIES:

• Lead urgent care/occupational medicine center’s clinical and administrative teams to deliver consistent patient care excellence, exceptional customer service and operational effectiveness; create and foster a working environment that fosters teammate engagement and aligns with the Wellstreet core values and pursues the mission.
• Exercise fiscal and operational practices to meet or exceed annual budget and key performance indicators.
• Develop and communicate annual center vision and goals.
• Partner and collaborate with area clinical operations director to ensure clinical standards, regulatory requirements, and operational workflows support the Wellstreet mission.
• Develop and manage monthly work schedules of administrative and clinical direct reports; ensure clinical and administrative teams perform assigned responsibilities in accordance with Wellstreet policies and regulatory requirements.
• Conduct timely annual performance evaluations and professional development coaching to direct reports.
• Hire, manage and retain appropriate clinical and administrative staffing levels to meet patient care needs.
• Conduct progressive disciplinary action in accordance with Wellstreet human resources policies and procedures.
• Assure appropriate levels of medical supplies and equipment are in inventory to meet patient care needs.
• Partner and collaborate with the marketing and public relations department to develop center level marketing strategies.
• Support the WellStreet vision and mission through active leadership, innovation, collaboration and living the core values.
• Perform additional responsibilities as assigned.

EDUCATIONAL REQUIREMENT & QUALIFICATIONS:

• Have at least 3 years of leadership experience.
• Experience in urgent care and occupational medicine preferred.
• 1 year of marketing experience, in healthcare preferred.
• Working knowledge of healthcare business office, insurance operations, ICD-9 and CPT preferred, but not required.
• High School diploma or equivalent.

Equal Opportunity Employer
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