Practice Growth & Operations Leader

VSP Vision; Los Angeles (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

VSP Vision in Los Angeles seeks a senior Practice Leader to drive the business by aligning goals, values and vision with premier patient service and quality care. You will shape strategy, manage budgets, and lead a team focused on growth and patient satisfaction.

Responsibilities include directing day-to-day operations, hiring and developing staff, monitoring financial performance, and ensuring compliance. The role demands strong communication, adaptability, and a proven ability to grow a

Qualifications

• Minimum of 2 years of leadership experience in a business-related environment.
• Optical experience preferred.
• Proven track record in leading overall team performance and understanding of optometric business processes.
• Ability to recruit, facilitate, train, coach, and develop excellent patient-centric staff.
• Ability to present decisive and creative solutions to issues/opportunities to grow the business.
• Ability to provide enthusiastic and concise communication to meet customer expectations and foster positive staff relationships.

Responsibilities

• Plan, develop, organize, implement, and direct the day-to-day functions of the practice and its programs and activities to ensure compliance, efficiency, and patient satisfaction
• Identify strategy for practice growth and execute plans to achieve practice, productivity and budgeted goals
• Manage staff performance including supervising, coaching, counseling, inspiring, and developing staff
• Responsible for interviewing, hiring, and training new staff
• Review the practice's policies and procedures to make recommendations for continued compliance and current regulations and interpret policies/procedures to appropriate parties such as employees and patients
• Address staff issues and make appropriate solutions toward improvements; perform consistent staff evaluations and deliver team trainings
• Analyze financial data including revenue, expenses, and budgets
• Control and manage expenses to budget as it relates to products, inventory and payroll management
• Work on special projects and perform other related duties as assigned or requested

Skills

Leadership experience

Staff management

Customer service

Recruiting and training

Strategic development

Education

Bachelor's degree or equivalent experience

Job description

VSP Vision in Los Angeles seeks a senior Practice Leader to drive the business by aligning goals, values and vision with premier patient service and quality care. You will shape strategy, manage budgets, and lead a team focused on growth and patient satisfaction.

Responsibilities include directing day-to-day operations, hiring and developing staff, monitoring financial performance, and ensuring compliance. The role demands strong communication, adaptability, and a proven ability to grow a