Practice Facility Front Desk & Equipment Coordinator

Berklee College of Music; Boston (MA); On-site; USD 22,000 - 25,000; Part time

Job summary

Berklee College of Music is seeking a Fordham Road Practice Facility Monitor to support day-to-day operations at the facility in Allston, MA. You will greet the Berklee/Boston community, handle walk-in inquiries, and assist with reservations and equipment management while maintaining a high level of customer service.

Responsibilities include front desk oversight, ID checks, booking extensions, equipment logging, and routine rounds. Ability to work weekends and evenings is preferred.

Qualifications

• Must be a current Berklee student enrolled at least half-time.
• Must have a valid US Social Security Number (SSN).
• Remain in valid visa status if applicable.
• Strong customer service skills and ability to multitask.
• Available to work weekends and evenings.

Responsibilities

• Be stationed at the Front Desk to monitor entry into the facility.
• Check students IDs and confirm reservations in the online database.
• Provide directions and information about the facility, answer calls.
• Assist students in booking/extending reservations.
• Log and track borrowed equipment and ensure returns in good condition.
• Move equipment up to 50 lbs as needed.
• Perform rounds to reset rooms, close doors, and check equipment.
• Troubleshoot issues with PA systems and amplifiers.
• Report any equipment repairs or student concerns to the staff supervisor.

Skills

Customer service

Time management

Problem solving

Networking

Job description

Berklee College of Music is seeking a Fordham Road Practice Facility Monitor to support day-to-day operations at the facility in Allston, MA. You will greet the Berklee/Boston community, handle walk-in inquiries, and assist with reservations and equipment management while maintaining a high level of customer service.

Responsibilities include front desk oversight, ID checks, booking extensions, equipment logging, and routine rounds. Ability to work weekends and evenings is preferred.