Fordham Road Practice Facility Monitor

Berklee College of Music; Boston (MA); On-site; USD 22,000 - 25,000; Part time

Job summary

Berklee College of Music is seeking a Fordham Road Practice Facility Monitor to support day-to-day operations at the facility in Allston, MA. You will greet the Berklee/Boston community, handle walk-in inquiries, and assist with reservations and equipment management while maintaining a high level of customer service.

Responsibilities include front desk oversight, ID checks, booking extensions, equipment logging, and routine rounds. Ability to work weekends and evenings is preferred.

Qualifications

• Must be a current Berklee student enrolled at least half-time.
• Must have a valid US Social Security Number (SSN).
• Remain in valid visa status if applicable.
• Strong customer service skills and ability to multitask.
• Available to work weekends and evenings.

Responsibilities

• Be stationed at the Front Desk to monitor entry into the facility.
• Check students IDs and confirm reservations in the online database.
• Provide directions and information about the facility, answer calls.
• Assist students in booking/extending reservations.
• Log and track borrowed equipment and ensure returns in good condition.
• Move equipment up to 50 lbs as needed.
• Perform rounds to reset rooms, close doors, and check equipment.
• Troubleshoot issues with PA systems and amplifiers.
• Report any equipment repairs or student concerns to the staff supervisor.

Skills

Customer service

Time management

Problem solving

Networking

Job description

In order to participate in Berklee Student Employment, a student must fulfill the following requirements: Current student at Berklee College of Music or Boston Conservatory at Berklee. Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program. Summer is the only semester in which a student can maintain employment without being enrolled. In this case, the student must be pre-registered for the upcoming fall semester. This exception does not apply to fall or spring semesters. Have a valid United States Social Security Number (SSN). Remain in “valid” Visa status as applicable. A minimum 2.0 cumulative GPA. Students in their first semester can work, even though they do not have an official GPA until the completion of their first semester. Federal Work Study student may apply. In good disciplinary standing. Must be located in the U.S. For complete program details, please go to our website: www.berklee.edu/se.

Fordham Road Practice Facility Monitor

Will support the day-to-day operations at Berklee College of Music. Specific duties and responsibilities include: provide customer service to the Berklee and Boston community, receiving a high volume of walk-in inquiries, perform light clerical duties, monitor the online reservations on AAOF and the practice rooms, conduct hourly rounds of the facilities. As well other assigned tasks. Knowledge of basic school information, office operations, and familiarity with all Berklee buildings/classrooms is required. Due to the high level of social interactivity demanded by this job, students in this position should be personable, friendly and able to multitask.

Job Duties

• Be stationed at the Front Desk to monitor entry into the facility
• Check students ID’s and confirm reservations in the online database
• Provide directions and information about the facility, answer incoming calls
• Assist students in booking/ extending reservations
• Log and track any borrowed equipment via the database (keyboards, cables, percussion, etc…) and insure equipment loaned out is returned in good working order
• Moving equipment when necessary (up to 50lbs)
• Conducting rounds throughout the facility to normalize rooms in between reservations, close doors, check equipment
• Troubleshoot issues with PA systems, amplifiers
• Reporting any necessary equipment repairs and/or student concerns to the staff supervisor

Preferred Qualifications

• Students who are able to work weekends and nights with flexibility and ability to come in on short notice
• 6 months to 1-year experience preferred in any of the following: customer service, managerial, scheduling/logistics, inventory maintenance
• P.A. setup, Live Sound engineering, monitoring and/or Stage tech experience a plus but not required
• Punctuality and reliability are a must as well as availability to work on weekends

Work Schedule

• Fordham Road is open Monday through Friday 2pm-10pm and Saturday noon-8pm, CLOSED Sunday
• Please Note: This facility is in Allston, MA. Therefore, it would be ideal for students to live nearby and use the facility on a regular basis.

Required Skills and knowledge

• Always be respectful of others and represent Berklee in a positive manner.
• The ability to work well with others, and to take directions on tasks and projects.
• Positive attitude and focus on customer service.

Skills Learned

• Gain experience with customer service, time management, problem solving and networking.

Hourly Rate: $16.45

Hiring Manager: Lazaro Santos