Practice Coordinator-Endocrinology-Full Time

SolutionHealth; Bedford (NH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Disability and life insurance

Competitive pay and earned time accruc

403(b) Retirement Savings Plan

Tuition reimbursement

Welliot Health Center access

Job summary

SolutionHealth is seeking a Practice Coordinator NE to oversee daily operations of the Elliot Hospital practice area, reporting to the Practice Manager. You will supervise non-clinical staff, coordinate schedules, monitor costs, and ensure high standards of patient access and service

Responsibilities include training new staff, maintaining documentation, and driving process improvements in collaboration with leadership. Prior EPIC PSR knowledge is preferred.

Qualifications

• Education: High School diploma or equivalent.
• Experience: 2+ years in a busy, complex office environment managing multiple priorities.
• Knowledge: EPIC PSR functionality; strong PC and office software skills.
• Skills: Excellent organizational and problem-solving abilities.
• Abilities: Ability to work with diverse groups and deliver exceptional service.

Responsibilities

• Oversee day-to-day operations of the work area or unit.
• Manage and coordinate patient, provider and departmental schedules to maximize access.
• Coordinate onboarding and training of new staff.
• Ensure compliance with policies and procedures and support budget adherence.
• Perform performance evaluations for non-clinical staff and assist with hiring.

Skills

Organizational skills

Problem-solving

Teamwork

Customer service

Education

High School diploma or equivalent

Tools

EPIC PSR

Job description

Come work at the best place to give and receive care!

Job Description

Position Summary: M-F 8:00 am - 4:30 pm Working under the direct supervision of the Practice Manager and within the established policies and procedures of the Elliot Hospital, the Practice Coordinator NE will oversee the day-to-day operations of work area or unit and performs personnel performance and competency evaluations of non-clinical staff in conjunction with the Practice Manager.

Responsibilities

• Develop guidelines for prioritizing work activities, evaluating effectiveness, delegating, and assigning duties, and modifying work functions, as necessary to improve operational efficiency.
• Manage and coordinate the patient, provider and departmental schedules as needed. Create, monitor, and adjust resource schedules to maximize departmental productivity and to increase patient access.
• Assist in ensuring the practice is achieving patient experience goals.
• Responsible for quality processes and report management. Work in conjunction with the Practice Manager to prepare and adhere to department budget.
• Coordinate the orientation and training of new administrative and clinical personnel. Maintain documentation of orientation and training activities with emphasis on proficiency and competency.
• Promote and facilitate problem solving and issue resolution with staff regarding concerns and conflicts within the office.
• Organize functions for Practice Manager including scheduling rooms, ordering food services, and arranging for room set-up and audio-visual equipment.
• Create, monitor, and adjust Physician, APRN, PAC and or clinicians' schedules to maximize productivity and to increase patient access.
• In conjunction with the Practice Manager, perform personnel performance and competency evaluations of non-clinical staff. Participate in the selection process of candidates for employment in the department; recommend and orient new hires. Perform annual competency and performance evaluations for all direct reports.
• Ensure compliance with all applicable rules and regulations and health system policies and procedures. Responsible for training staff in relation to revised and/or newly implemented policies and procedures. Work with Elliot Health System (EHS) Finance and EHS Legal/Risk Departments to ensure compliance with all accepted policies and procedures.
• Maintain department inventory and complete orders from current designated vendors for supplies and or the purchasing department.
• Prepare and verify patient charges daily.
• Supervise and/or perform transcription. Supervise and/or perform scanning of external records/documents into the EMR.
• Run daily batch billing report.
• Supervise and/or perform direct data entry into the EMR.
• Request and coordinate films, pathology, and medical records for patient referrals.
• Monitor staff time to ensure adequate administrative staff levels daily. Ensure processing of weekly electronic time attendance for the department. Ensure complete, accurate and timely charge-capture and charge entry.
• Ensure payment of department expenses, which require Practice Manager's signature.
• Distribute notices and agendas of select meetings. Record, transcribe, obtain approval, and distribute minutes of these meetings.
• Perform other duties as assigned.

Qualifications

• Education: High School diploma or equivalent required.
• Experience: A minimum of two (2) years in a busy, complex office environment, managing multiple priorities required.
• Knowledge: Working knowledge of medical terminology, working knowledge of personal computers, office software and network systems required. EPIC Super user for PSR functionality preferred.
• Skills: Excellent organizational skills, Strong problem-solving skills, required.
• Abilities: Demonstrated ability to foster teamwork within the office managers and staff and set-up expectations for self and others of exceptional service excellence with internal and external customers, required. Ability to interact effectively with people of varied educational, socio-economic, and ethnic backgrounds, skill levels and value systems, required.

Why You’ll Love Us

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay and earned time accrual planTuition Reimbursement and career advancement opportunities
• 403(b) Retirement Savings Plan
• Supplemental benefits, including access to the Welliot Health Center

And more

Work Shift

1st shift

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.