Access Center Coordinator - EHS Access and Command - Full Time

Elliot Health System; Manchester (NH); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Tuition reimbursement

Referral bonuses

Accrued time off

403b retirement plan

Job summary

Elliot Health System's Access Center is seeking an Access Center Coordinator to manage incoming calls, patient registration, prior authorizations, and scheduling with a focus on first contact resolution. Under supervision, you will document information in Epic, coordinate registrations for new patients, and collaborate with providers and internal teams to streamline access to care.

Hybrid schedule offered; must have a high school diploma or GED and at least two years in healthcare or a

Qualifications

• High school diploma or GED.
• 2 years of healthcare experience, or 2 years of contact center environment type of work, Required.
• Prior customer service work experience, Required.

Responsibilities

• Initiate and coordinate registration and scheduling for new patient appointments.
• Documents all patient demographic, medical, financial, and referral information into Epic within compliance.
• Triage incoming calls, and handle professionally.
• Obtains all patient information required by the providers prior to an appointment.
• Keeps supervisor informed of issues, especially as they relate to the interaction of the department with other areas of the Health System.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma or GED

Tools

Epic Experience

Job description

Who We Are:

Elliot Health System’s Access and Command Center is the hub for connecting patients to where they need to be, when they need it. We offer a suite of services that meets our patients’ needs from new patient primary care scheduling, imaging scheduling, prior authorization and much more. If you are passionate about customer service, love to help people, and enjoy being part of a dynamic team, we’d love to have you join us! We offer a hybrid work schedule, a fun, collaborative environment, and an in-house trainer who can show you all you need to know!

About the Job:

Under the supervision of a manager or supervisor, the Access Center Coordinator at the Elliot Access Center is responsible for managing incoming calls, patient registration, obtaining prior authorizations, and scheduling appointments. This role emphasizes building collaborative relationships with referring providers and internal teams to streamline access to care. It requires a strong focus on achieving first contact resolution and delivering high-quality customer service. The Access Center Coordinator must be adaptable to training across various functions while meeting performance and quality targets.

What You’ll Do:

• Initiate and coordinate registration and scheduling for new patient appointments
• Documents all patient demographic, medical, financial, and referral information into Epic within compliance
• Triage incoming calls, and handle professionally
• Obtains all patient information required by the providers prior to an appointment
• Keeps supervisor informed of issues, especially as they relate to the interaction of the department with other areas of the Health System

Who You Are:

• High school diploma or GED
• 2 years of healthcare experience, or 2 years of contact center environment type of work, Required
• Prior customer service work experience, Required
  • Specifically, in a contact/call center environment
• Ability to handle a high volume of calls and work in a fast-paced environment
• Epic Experience, Preferred

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short term, long term disability, accident insurance, & life insurance
• Tuition reimbursement
• Referral bonuses
• Accrued earned time for full-time & part-time employees
• 403b retirement plans, with generous employer contributions
• And more!

Work Schedule:

8:30 - 5