Access Center Coordinator - EHS Access and Command - Full Time

20 Elliot Hospital of the City of Manchester; Manchester (NH); Hybride; USD 23 000 - 30 000; Plein temps

Avantages offerts par ce poste

Health, dental, prescription, and vis​

Short term disability

Long term disability

Life insurance

Tuition reimbursement

Referral bonuses

Accrued earned time

401b retirement plan

Résumé du poste

SolutionHealth's Elliot Access Center in Manchester, NH is hiring an Access Center Coordinator. Under supervision, you will manage incoming calls, register patients, obtain prior authorizations, and schedule appointments, while focusing on first-contact resolution and excellent service.

You will collaborate with providers and internal teams, document demographic and referral data in Epic, and maintain high performance and quality.

Qualifications

• Must have a high school diploma or GED.
• 2 years of healthcare experience or 2 years in a contact center environment.
• Prior customer service experience is required.
• Experience in a contact/call center environment is required.
• Ability to handle a high volume of calls in a fast-paced setting.
• Epic experience is preferred.

Responsabilités

• Initiate and coordinate registration and scheduling for new patient appointments.
• Document all patient demographic, medical, financial, and referral information into Epic within compliance.
• Triage incoming calls and handle them professionally.
• Obtain all patient information required by providers prior to an appointment.
• Keep supervisor informed of issues related to interdepartmental interactions.

Connaissances

Healthcare experience

Contact center experience

Customer service

Fast-paced environment

Formation

High school diploma or GED

Outils

Epic software

Description du poste

Come work at the best place to give and receive care! Job Description: Who We Are: Elliot Health System’s Access and Command Center is the hub for connecting patients to where they need to be, when they need it. We offer a suite of services that meets our patients’ needs from new patient primary care scheduling, imaging scheduling, prior authorization and much more. If you are passionate about customer service, love to help people, and enjoy being part of a dynamic team, we’d love to have you join us! We offer a hybrid work schedule, a fun, collaborative environment, and an in-house trainer who can show you all you need to know!

About the Job:

Under the supervision of a manager or supervisor, the Access Center Coordinator at the Elliot Access Center is responsible for managing incoming calls, patient registration, obtaining prior authorizations, and scheduling appointments. This role emphasizes building collaborative relationships with referring providers and internal teams to streamline access to care. It requires a strong focus on achieving first contact resolution and delivering high-quality customer service. The Access Center Coordinator must be adaptable to training across various functions while meeting performance and quality targets.

What You’ll Do:

• Initiate and coordinate registration and scheduling for new patient appointments
• Documents all patient demographic, medical, financial, and referral information into Epic within compliance
• Triage incoming calls, and handle professionally
• Obtains all patient information required by the providers prior to an appointment
• Keeps supervisor informed of issues, especially as they relate to the interaction of the department with other areas of the Health System

Who You Are:

• High school diploma or GED
• 2 years of healthcare experience, or 2 years of contact center environment type of work
• Required Prior customer service work experience
• Required Specifically, in a contact/call center environment
• Ability to handle a high volume of calls and work in a fast-paced environment
• Epic Experience, Preferred

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short term, long term disability, accident insurance, & life insurance
• Tuition reimbursement
• Referral bonuses
• Accrued earned time for full-time & part-time employees
• 403b retirement plans, with generous employer contributions
• And more!

Work Shift:

8:30 - 5

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law. SolutionHealth is an integrated health system uniquely focused on providing access to high-value primary and specialty care that meets the growing needs of the communities we serve. Together, Southern New Hampshire Health and Elliot Health System, the founding members of SolutionHealth, are committed to innovative models of care and collaboration that improve the health and well-being of more than half of million residents of our region. We start with committing to do the right thing, for each patient, always.