Access Center Coordinator - EHS Access and Command - Full Time

Elliot Health System; New Hampshire; Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health, dental, vision coverage

Short/long-term disability

Tuition reimbursement

Referral bonuses

Accrued time off

Job summary

Elliot Health System's Access and Command Center connects patients to care with scheduling, imaging, and prior authorizations in a hybrid work setting. We seek a Customer Service Coordinator who will help patients and referring providers access timely, high-quality service.

You will register and schedule new patient appointments, capture demographics in Epic, triage calls, and support interdepartmental workflows while maintaining professionalism in a fast-paced environment.

Qualifications

• High school diploma or GED.
• 2 years health care or contact center experience.
• Prior customer service experience.
• Epic experience preferred.

Responsibilities

• Initiate and coordinate scheduling for new patient appointments.
• Document patient demographics, medical, financial, and referral information into Epic per policy.
• Triage incoming calls and handle professionally.
• Obtain all patient information required by providers prior to appointments.
• Keep supervisor informed of interdepartmental issues.

Skills

Customer service

Call center experience

Team collaboration

Multi-tasking

Education

High school diploma or GED

Tools

Epic

Job description

Who We Are

Elliot Health System’s Access and Command Center is the hub for connecting patients to where they need to be, when they need it. We offer a suite of services that meets our patients’ needs from new patient primary care scheduling, imaging scheduling, prior authorization and much more. If you are passionate about customer service, love to help people, and enjoy being part of a dynamic team, we’d love to have you join us! We offer a hybrid work schedule, a fun, collaborative environment, and an in-house trainer who can show you all you need to know!

Who We Are

Elliot Health System’s Access and Command Center is the hub for connecting patients to where they need to be, when they need it. We offer a suite of services that meets our patients’ needs from new patient primary care scheduling, imaging scheduling, prior authorization and much more. If you are passionate about customer service, love to help people, and enjoy being part of a dynamic team, we’d love to have you join us! We offer a hybrid work schedule, a fun, collaborative environment, and an in-house trainer who can show you all you need to know!

About The Job

Our Access Center Coordinator’s receive incoming phone calls and online requests from both patients and referring providers for multiple Practices, Specialties and departments interested in accessing care at Elliot Health System. The key role of the Patient Assistant Coordinator is to ensure that patients, referring providers and other customers receive timely, efficient, and high-quality service.

What You’ll Do

• Initiate and coordinate registration and scheduling for new patient appointments.
• Documents all patient demographic, medical, financial, and referral information into Epic within compliance
• Triage incoming calls, and handle professionally
• Obtains all patient information required by the providers prior to an appointment
• Keeps supervisor informed of issues, especially as they relate to the interaction of the department with other areas of the Health System

Who You Are

• High school diploma or GED
• 2 years of Health Care experience, or 2 years of contact center environment type of work, Required
• Prior customer service work experience, Required
• Specifically, in a contact/call center environment
• Ability to handle a high volume of calls and work in a fast-paced environment
• Epic Experience, Preferred

Why You’ll Love Us

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short term, long term disability, Accident insurance, & life insurance
• Tuition Reimbursement
• Referral bonuses
• Accrued earned time for full-time & part-time employees
• 403b Retirement plans, with generous employer contributions
• And more!

Work Schedule:

8:30 - 5 Hybrid