Access Center Coordinator - EHS Access and Command - Full Time

Solution for Health International; Manchester (NH); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, dental, prescription, and eye

Short/long term disability

Accident insurance

Life insurance

Tuition reimbursement

Referral bonuses

Earned time for PTO

403b retirement plan

Job summary

Elliot Health System in Manchester, NH, is seeking an Access Center Coordinator to join its Access and Command Center. The role handles incoming calls and online requests for multiple practices, coordinating registrations and scheduling while ensuring timely, high-quality service.

The position requires a high school diploma or GED and 2 years of healthcare or contact center experience, with Epic experience preferred. This is a hybrid schedule with benefits and growth opportunities.

Qualifications

• High school diploma or GED required.
• 2 years of healthcare or contact center experience required.
• Experience with a high-volume, fast-paced environment encouraged.

Responsibilities

• Initiate and coordinate registration and scheduling for new patient appointments.
• Document patient demographics, medical, financial, and referral information into Epic.
• Triage incoming calls and handle professionally.
• Keep supervisor informed of issues related to interdepartmental interactions.

Skills

Customer service

Contact center

Epic Experience

Education

High school diploma or GED

Tools

Epic

Job description

Access Center Coordinator - EHS Access and Command - Full Time### Access Center Coordinator - EHS Access and Command - Full TimeApply: Manchester, NH: Full time: Posted Today: JR13073Come work at the best place to give and receive care!**Job Description:****Who We Are:**Elliot Health System’s Access and Command Center is the hub for connecting patients to where they need to be, when they need it. We offer a suite of services that meets our patients’ needs from new patient primary care scheduling, imaging scheduling, prior authorization and much more. If you are passionate about customer service, love to help people, and enjoy being part of a dynamic team, we’d love to have you join us! We offer a hybrid work schedule, a fun, collaborative environment, and an in-house trainer who can show you all you need to know!**About the Job:**Our Access Center Coordinator’s receive incoming phone calls and online requests from both patients and referring providers for multiple Practices, Specialties and departments interested in accessing care at Elliot Health System. The key role of the Patient Assistant Coordinator is to ensure that patients, referring providers and other customers receive timely, efficient, and high-quality service.**What You’ll Do:*** Initiate and coordinate registration and scheduling for new patient appointments.* Documents all patient demographic, medical, financial, and referral information into Epic within compliance* Triage incoming calls, and handle professionally* Obtains all patient information required by the providers prior to an appointment* Keeps supervisor informed of issues, especially as they relate to the interaction of the department with other areas of the Health System**Who You Are:*** High school diploma or GED* 2 years of Health Care experience, or 2 years of contact center environment type of work, Required* Prior customer service work experience, Required + Specifically, in a contact/call center environment* Ability to handle a high volume of calls and work in a fast-paced environment* Epic Experience, Preferred**Why You’ll Love Us:*** Health, dental, prescription, and vision coverage for full-time & part-time employees* Short term, long term disability, Accident insurance, & life insurance* Tuition Reimbursement* Referral bonuses* Accrued earned time for full-time & part-time employees* 403b Retirement plans, with generous employer contributions* And more!**Work Shift:**8:30 - 5 Hybrid*SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.*