Patient Service Representative- Home Medical Equipment- Full Time

Elliot Health System; Manchester (NH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Short-term disability

Long-term disability

Life insurance

Job summary

Elliot Health System is seeking an experienced medical office coordinator to independently manage the new patient office, serving as the first contact for patients and providers across the health system.

You will handle referrals, verify demographics and coverage, coordinate with departments, and ensure records are ready for appointments. This on-site role requires multitasking and strong organizational skills in a busy setting.

Qualifications

• Minimum of three (3) years of medical office-related experience.
• Proficient in Microsoft Office; proficient in navigating Epic electronic medical records.
• Detail oriented with strong organizational and communication skills necessary in all aspects of the new patient process.

Responsibilities

• Process all incoming referrals for new and existing patients and contact patients to schedule appointments.
• Assist potential new patients and referring offices with new patient processes with a high volume of phone contact and electronic or faxed information.
• Answer and screen all incoming calls and direct to appropriate parties.
• Obtain and verify demographics and coverage information, organize and complete new patient referral forms per guidelines.
• Request prior medical records and referrals and ensure information is received before appointments.
• Maintain logs/records to track production for the referral office.

Skills

Attention to detail

Communication skills

Multitasking

Microsoft Office

Teamwork

Education

High school diploma or equivalent

Tools

Epic EMR

Microsoft Office

Job description

About the Job:

Independently manage the new patient office, often serving as initial introduction to Elliot Health System, responding to potential new patients as well as providers and referring offices who are requesting services within the Health System.

What You’ll Do:

• Process all incoming referrals for new and existing patients and contact patients to schedule appointments.


• Assists potential new patients and referring offices with new patient processes, with a large volume of phone contact and electronic and/or faxed new patient information.


• Answers and/or screen all incoming calls/inquiries and directs elsewhere as appropriate.


• Obtains and verifies demographic and coverage information, organize, ensure accuracy, and complete new patient referral forms following department guidelines for each new patient.


• Requests prior medical records, testing, and referrals and ensure information is received prior to appointment.


• Keeps track of each referral at various stages of completion and continually following up on pending issues.


• Verifies accuracy of information by identifying patient’s demographics, hospital number, insurance, and patient history.


• conducts research in Epic patient records for historical information.


• Provides accurate and up-to-date status on all new patient referrals using Patient Message function in Epic to continually document information.


• Notifies Manager of any urgent incoming requests for review and ensure records are available.


• Follows specified procedures for dispatching finished referrals to designated person(s) for approval to either book appointments or notify referring providers of denials.


• Establishes and maintains all logs, records, or other file systems necessary to accurately track production for referral office.


• Reviews our compliance policy and reminder process with the patient.


• Completes a MINI registration within the EPIC system, scheduling the patient with appropriate provider.

Who You Are:

• Ability to multi-task and manage competing priorities, many of which must be tracked and followed up on.


• Able to meet the accuracy and detail requirements for this job.


• Must be able to work under pressure in a consistently busy area.


• Ability to use independent judgment and critical reasoning to determine appropriate procedures to use or systems to access for any given situation.


• Must be able to work all shifts on site.

Job Qualifications

• Education: High school diploma or equivalent required.


• Experience: Minimum of three (3) years of medical office-related experience.


• Skills: Proficient in Microsoft Office; Proficient in navigating Epic electronic medical records; Detail oriented with strong organizational and communication skills necessary in all aspects of the new patient process.

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees


• Short-term disability, long-term disability, and life insurance coverage


• Competitive pay and earned time accrual plan


• Tuition Reimbursement and career advancement opportunities


• 403(b) Retirement Savings Plan


• Supplemental benefits, including access to the Welliot Health Center

Work Schedule:

8AM-5PM