Practice Concierge - Mental Health Front Office

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Snellville (GA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Disability (short & long-term)

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

The Practice Coordinator at LifeStance Health will manage daily front office operations at the Snellville location, ensuring courteous service for in-person and telehealth patients and clinicians. Starting compensation is $20.25 per hour with quarterly bonus potential, reflecting the role's focus on efficient patient flow, accurate intake, and strong teamwork within a supportive healthcare environment.

Responsibilities include scheduling prep, processing paperwork, handling payments,

Qualifications

• High School or equivalent required; associates/bachelor’s degree preferred.
• 1+ years of healthcare operations, customer service, or similar role preferred.

Responsibilities

• Manage front office daily activities for the practice location to ensure quality patient service.
• Support in-person and telehealth patients and clinicians with logistics and scheduling.
• Coordinate with clinicians and staff to maintain orderly operations and patient flow.
• Assist patients with payments, scheduling, and portal-related questions.
• Ensure paperwork accuracy, insurance verification, and data entry while upholding privacy standards.
• Maintain a clean, welcoming, and compliant reception area.
• Handle front desk duties including patient check-in/check-out and triage when needed.
• Provide exceptional customer service and crisis support following established processes.

Skills

Multitasking & prioritization

Teamwork / Independently able to work

Strong written & verbal communication

MS Office & EMR systems

HIPAA compliance

Education

High School or equivalent

Associates/Bachelor’s degree preferred

Job description

The Practice Coordinator at LifeStance Health will manage daily front office operations at the Snellville location, ensuring courteous service for in-person and telehealth patients and clinicians. Starting compensation is $20.25 per hour with quarterly bonus potential, reflecting the role's focus on efficient patient flow, accurate intake, and strong teamwork within a supportive healthcare environment.

Responsibilities include scheduling prep, processing paperwork, handling payments,