Practice Assistant II, Pulmonary Function Lab

Brigham and Women's Hospital; Boston (MA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Comprehensive benefits

Career advancement opportunities

Job summary

Brigham and Women's Hospital is seeking a Practice Assistant II to support the Pulmonary Function Lab. This role combines administrative and clinical tasks to ensure smooth patient flow in a fast-paced environment.

The position involves scheduling, patient check-in/out, greeting patients, handling phone inquiries, and processing billing forms. Must have a high school diploma and 2–3 years of office experience; on-site role with 40 hours weekly.

Qualifications

• Minimum high school diploma required.
• Office experience 2–3 years preferred.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Experience handling patient interactions and scheduling.
• Ability to manage time and multi-task in a fast-paced clinic.
• Familiarity with medical records and billing processes.

Responsibilities

• Perform routine administrative and clerical duties in a clinical setting.
• Schedule patient appointments and maintain records.
• Greet patients and assist at check-in/check-out.
• Answer calls and assist with routine inquiries and referrals.
• Process billing forms and scan documents to medical records.
• Act as Super User for scheduling, registration, and billing systems.

Skills

Office Suite

Phone etiquette

Communication

Time management

Documentation

Multitasking

Education

High School Diploma or Equivalent

Tools

Scheduling systems

Billing systems

Job description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The BWH Pulmonary Function Lab is seeking a Practice Assistant II to join our team and support a fast-paced, patient-centered practice. This is an exciting opportunity to contribute to the daily operations of a busy and dynamic clinical environment.

Summary

• Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits, including scheduling, check-in, and check-out duties. Actual job duties may vary by Department.

Does this position require Patient Care? No

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Experience

Office experience 2-3 years required

Knowledge, Skills and Abilities

• Proficiency with all Office Suite, Knowledge of office operations and standards, and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
• Managing one's own time and the time of others.
• Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

This is a fully onsite role. It is a fulltime, Monday through Friday position. Hours are 8:00AM-4:30PM.

Remote Type

Onsite

Work Location

15 Francis Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

Benefits

• In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.