Powersports Service Manager

Redline Powersports Group; Augusta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Redline Powersports Group is seeking a Powersports Service Manager to lead the Augusta, GA service department. You will oversee service advisors and technicians, schedule repairs, and ensure high-quality work while maintaining safety standards.

Responsibilities include customer communication, handling escalated issues, and driving strong customer relationships to encourage repeat business. You will track performance, manage budgets, support warranty processes, and work with sales and parts for a

Qualifications

• Experience leading service operations in powersports or similar technical environments.
• Strong communication to explain technical information clearly and resolve concerns professionally.

Responsibilities

• Oversee daily operations of the service department and supervise advisors and technicians.
• Schedule and prioritize repair work to ensure timely, high-quality service.
• Maintain service standards, safety compliance, and shop organization.
• Communicate with customers about service needs and timelines; handle escalations.
• Monitor department performance, manage budgets, assist warranty processes, and collaborate with sales and parts teams.

Skills

Service department leadership

Customer service excellence

Scheduling and workflow management

Technical understanding of powersports

Dealership software proficiency

Budget analysis and profitability

Team coaching and leadership

On-site reliability and safety focus

Education

High school diploma or equivalent

Technical training or manufacturer certifications

Tools

Dealership management software

Service management software

MS Office / reporting tools

Job description

Redline Powersports Group is a multi-location powersports dealership group serving customers across South Carolina, Georgia, and Virginia. Founded through the 2020 acquisition of Redline Powersports in Myrtle Beach, a dealership established in 1989, the group has expanded through strategic growth into new markets. Its dealerships represent leading brands in motorcycles, ATVs, side‑by‑sides, and personal watercraft, focusing on delivering strong customer experiences. Redline Powersports Group is committed to building dealerships where customers enjoy doing business and team members can build meaningful careers. The company values initiative, performance, and continuous improvement, providing tools, training, and advancement opportunities as it continues to grow.

Role Description

The Powersports Service Manager is a full-time, on-site role based at our Augusta, GA location. This role oversees the daily operations of the service department, including managing service advisors and technicians, scheduling and prioritizing repair work, and ensuring timely, high-quality service for all customers. The Service Manager monitors workflow, maintains service standards, and enforces safety and compliance procedures in the shop. Responsibilities include communicating with customers about service needs and timelines, handling escalated service concerns, and maintaining strong relationships to encourage repeat business. The role also involves tracking departmental performance, managing budgets, supporting warranty processes, and collaborating with sales and parts teams to create a seamless customer experience.

Qualifications

• Experience managing service operations in powersports, automotive, marine, or a similar technical environment, with the ability to oversee technicians and service advisors effectively.
• Strong customer service and communication skills, including the ability to explain technical information clearly and resolve concerns in a professional manner.
• Demonstrated skills in scheduling, workflow management, and time management to keep the service department running efficiently and on plan.
• Basic mechanical understanding of motorcycles, ATVs, side‑by‑sides, or personal watercraft, with the ability to support accurate diagnostics and quality control.
• Proficiency with dealership management or service management software, along with solid skills in using standard office tools for reporting and documentation.
• Ability to analyze service metrics, manage budgets, and implement process improvements to meet performance and profitability goals.
• Leadership skills that support coaching and developing team members, fostering a positive, safety‑focused, and performance‑driven work environment.
• High school diploma or equivalent required; additional technical training, manufacturer certifications, or prior dealership experience are beneficial.
• Commitment to continuous learning, reliability in an on-site role, and interest in building a long‑term career in the powersports industry.