Service Manager — Powersports Service Lead

Redline Powersports; Augusta (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay plan

Paid vacation and holidays

Company 401(k) with matching

Health, dental, vision, and life保险

Employee discount

Referral program

Supportive work environment

Career advancement opportunities

Job summary

Redline Powersports in Augusta, GA seeks a Service Manager to lead the Augusta service department. You will build a strong team, organize workflows, and create a great customer experience while helping the department meet its goals.

This full-time, in-person role requires a hands-on leader who can hire, coach, and motivate staff, monitor KPIs, ensure warranty compliance, and drive customer satisfaction through robust processes and teamwork.

Qualifications

• At least two years of management experience preferred.
• Ability to identify operational issues and develop corrective actions.
• Experience interviewing, hiring, coaching, and evaluating employees.
• Good judgment and professionalism when handling challenging situations.
• Strong customer service and communication skills.
• Valid driver’s license required.
• Must be authorized to work in the United States.

Responsibilities

• Hire, train, motivate, and develop service department employees.
• Coach Service Advisors on customer service, sales, and department profitability.
• Establish and support processes that improve technician efficiency and workflow.
• Monitor department KPIs, follow up on results, and work toward forecast goals.
• Ensure compliance with manufacturer warranty and policy procedures.
• Build positive customer relationships that encourage repeat and referral business.
• Provide technical support to employees as needed.
• Inspect completed work to help ensure quality and customer satisfaction.
• Identify opportunities to improve the customer experience and act on them.

Skills

Management experience

Customer service

Communication skills

Team leadership

Hiring

Coaching

Evaluating

Driver's license

Work authorization

Job description

Redline Powersports in Augusta, GA seeks a Service Manager to lead the Augusta service department. You will build a strong team, organize workflows, and create a great customer experience while helping the department meet its goals.

This full-time, in-person role requires a hands-on leader who can hire, coach, and motivate staff, monitor KPIs, ensure warranty compliance, and drive customer satisfaction through robust processes and teamwork.