Service Manager

Redline Powersports - Augusta, GA; Augusta (GA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive pay plan

Paid vacation and holidays

401(k) with matching

Health, dental, vision, life insurance

Employee discount

Referral program

Supportive work environment

Career advancement opportunities

Job summary

Redline Powersports Augusta is seeking a motivated Service Manager to lead the Augusta service department. You will hire, train, and coach staff, improve technician workflow, and ensure top customer satisfaction. The role emphasizes KPI monitoring, adherence to warranty procedures, and developing processes to meet department goals.

In-person work in Augusta, GA with competitive pay and benefits. Strong leadership, customer service, and communication skills are essential; a valid driver's license

Qualifications

• Two years of management experience preferred.
• Strong customer service and communication skills.
• Valid driver’s license required.
• Must be authorized to work in the United States.

Responsibilities

• Hire, train, motivate, and develop service department employees.
• Coach Service Advisors on customer service, sales, and profitability.
• Improve technician efficiency and workflow.
• Monitor KPIs and forecast goals.
• Ensure compliance with warranty and policy procedures.
• Foster positive customer relationships and repeat business.
• Provide technical support as needed.
• Inspect completed work for quality and satisfaction.
• Identify opportunities to improve customer experience.

Skills

Management experience

Customer service

Communication skills

Driver's license

US work authorization

Job description

Service Manager — Redline Powersports Augusta

Redline Powersports is an authorized dealer for Polaris, Can-Am, Sea-Doo, Spyder, Indian Motorcycle, and CFMOTO, serving Augusta, Georgia, and the surrounding communities. We offer a wide selection of new and pre-owned ATVs, motorcycles, personal watercraft, and UTVs.

We’re looking for a motivated, customer-focused Service Manager to lead our Augusta service department. The right person is organized, builds strong teams, and knows how to create a great customer experience while helping a department meet its goals.

Responsibilities

• Hire, train, motivate, and develop service department employees.
• Coach Service Advisors on customer service, sales, and department profitability.
• Establish and support processes that improve technician efficiency and workflow.
• Monitor department KPIs, follow up on results, and work toward forecast goals.
• Ensure compliance with manufacturer warranty and policy procedures.
• Build positive customer relationships that encourage repeat and referral business.
• Provide technical support to employees as needed.
• Inspect completed work to help ensure quality and customer satisfaction.
• Identify opportunities to improve the customer experience and act on them.

Qualifications

• At least two years of management experience preferred.
• Ability to identify operational issues and develop effective corrective actions.
• Experience interviewing, hiring, coaching, and evaluating employees.
• Good judgment and professionalism when handling challenging situations.
• Strong customer service and communication skills.
• Valid driver’s license required.
• Must be authorized to work in the United States.

What We Offer

• Competitive pay plan
• Paid vacation and holidays
• Company 401(k) with matching
• Health, dental, vision, and life insurance options
• Employee discount
• Referral program
• Supportive work environment
• Career advancement opportunities

Job type: Full-time
Work location: In person — Augusta, GA

Redline Powersports is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, age, sex, national origin, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other status protected by applicable law.