Service Manager

Cycles Worldwide, LLC; Salisbury (MD); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401K

Paid time off and holidays

Employee discounts on gear andvehicles

Ongoing training and development

Job summary

Delmarva Power Sports is seeking an experienced Service Manager to lead our growing service department at a top powersports dealership on the East Coast. You will supervise technicians and service writers, ensure efficient workflow, and deliver five-star service to our customers.

We offer a competitive base salary with performance bonuses, health/dental/vision insurance, 401k, PTO, and employee discounts. Join a fun, high-energy team passionate about powersports and customer satisfaction.

Qualifications

• 3+ years of service management experience in powersports, automotive, marine, or similar.
• Proven leadership and team-building skills.
• Strong understanding of repair order processing, scheduling, and warranty systems.
• Excellent communication and customer service skills.
• Ability to thrive in a high-volume environment.
• Familiarity with Lightspeed or similar DMS is a plus.
• Motorcycle endorsement or mechanical knowledge is a bonus.

Responsibilities

• Oversee day-to-day operations of the Service Department.
• Manage and support technicians and service writers.
• Monitor workflow and ensure timely completion of work orders.
• Handle customer concerns with professionalism and care.
• Drive profitability through effective scheduling, upselling, and labor control.
• Ensure compliance with manufacturer warranty processes and procedures.
• Recruit, train, and develop service staff.
• Maintain a clean, organized, and safe work environment.

Skills

Leadership

Customer service

Team management

Communication

High-volume environment

Tools

Lightspeed DMS

Job description

Ready to lead a dynamic, fast-paced service department at one of the top powersports dealerships on the East Coast?
Delmarva Power Sports is seeking an experienced, driven, and customer-focused Service Manager to lead our growing team. We proudly represent top brands including Honda, Kawasaki, Yamaha, Suzuki, Polaris, CFMOTO, and Kayo, and we’re looking for someone who shares our passion for powersports and delivering five-star customer service.

Key Responsibilities:

• Oversee the day-to-day operations of the Service Department
• Manage and support technicians and service writers
• Monitor workflow and ensure timely completion of work orders
• Handle customer concerns with professionalism and care
• Drive profitability through effective scheduling, upselling, and labor control
• Ensure compliance with manufacturer warranty processes and procedures
• Recruit, train, and develop service staff
• Maintain a clean, organized, and safe work environment

What We’re Looking For:

• 3+ years of service management experience (powersports, automotive, marine, or similar)
• Proven leadership and team-building skills
• Strong understanding of repair order processing, scheduling, and warranty systems
• Excellent communication and customer service skills
• Ability to thrive in a high-volume environment
• Familiarity with Lightspeed or similar DMS is a plus
• Motorcycle endorsement or mechanical knowledge is a bonus

We Offer:

• Competitive base salary + performance bonuses
• Health, dental, and vision insurance
• 401K
• Paid time off and holidays
• Employee discounts on gear and vehicles
• Ongoing training and development
• A fun, high-energy team that’s passionate about powersports