Service Manager — Powersports Shop Lead (Augusta)

Redline Powersports Group; Augusta (GA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation and holidays

401(k) with matching

Health, dental, vision, and life保险

Employee discount

Referral program

Supportive work environment

Career advancement

Job summary

Redline Powersports Augusta is seeking a motivated Service Manager to lead our Augusta service department. You will build a strong team, ensure outstanding customer experiences, and help the department meet its goals.

The role requires hands-on leadership, coaching Service Advisors, optimizing technician workflows, and maintaining quality with manufacturer warranty procedures. We offer competitive pay, benefits, and career growth in a locally owned dealership.

Qualifications

• At least two years of management experience preferred.
• Ability to identify operational issues and develop effective corrective actions.
• Experience interviewing, hiring, coaching, and evaluating employees.
• Good judgment and professionalism when handling challenging situations.
• Strong customer service and communication skills.
• Valid driver’s license required.
• Must be authorized to work in the United States.

Responsibilities

• Hire, train, motivate, and develop service department employees.
• Coach Service Advisors on customer service, sales, and department profitability.
• Establish and support processes that improve technician efficiency and workflow.
• Monitor department KPIs, follow up on results, and work toward forecast goals.
• Ensure compliance with manufacturer warranty and policy procedures.
• Build positive customer relationships that encourage repeat and referral business.
• Provide technical support to employees as needed.
• Inspect completed work to help ensure quality and customer satisfaction.
• Identify opportunities to improve the customer experience and act on them.

Skills

Management experience

Customer service

Communication skills

Valid driver’s license

Authorized to work in US

Job description

Redline Powersports Augusta is seeking a motivated Service Manager to lead our Augusta service department. You will build a strong team, ensure outstanding customer experiences, and help the department meet its goals.

The role requires hands-on leadership, coaching Service Advisors, optimizing technician workflows, and maintaining quality with manufacturer warranty procedures. We offer competitive pay, benefits, and career growth in a locally owned dealership.