Powersports Service Advisor - Fast-Paced & Customer-Focused

RideNow Group; Surprise (AZ); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Commission-based pay

Health & Wellness benefits

401(k) retirement

Paid time off

Employee discounts

EAP

Pet Discount Plan

Job summary

RideNow Group is seeking a Powersports Service Advisor in Surprise, AZ to connect customers with our skilled technicians and deliver top-notch repair and maintenance experiences. You will greet customers, interpret concerns, and translate them into clear service orders while coordinating with technicians and parts staff to ensure timely completion.

You will keep customers informed about status and estimates, explain completed work, and suggest maintenance recommendations to maximize

Qualifications

• Experience in service writing or advising within powersports, automotive, or marine industries preferred.
• Strong familiarity with motorcycles, ATVs, UTVs, and personal watercraft is a plus.
• Excellent communication and interpersonal skills to build trust with customers.

Responsibilities

• Welcome service customers warmly, listen to their vehicle concerns, and translate their needs into actionable repair orders.
• Open, update, and close work orders accurately in our system, ensuring precise labor and parts estimates.
• Keep customers informed on service status, job progress, estimates, and repair timelines.
• Partner closely with certified service techs and parts specialists to maintain smooth workflow and timely job completions.
• Explain completed work, maintenance recommendations, and invoices clearly to ensure maximum customer satisfaction.
• Other job duties as assigned

Skills

Service Advisor Experience

Powersports Knowledge

Customer First Focus

Organizational Ability

Valid Driver's License

Safety Awareness

Loud Environment Adaptability

Physical Stamina

Background Check & Drug Screening

Job description

RideNow Group is seeking a Powersports Service Advisor in Surprise, AZ to connect customers with our skilled technicians and deliver top-notch repair and maintenance experiences. You will greet customers, interpret concerns, and translate them into clear service orders while coordinating with technicians and parts staff to ensure timely completion.

You will keep customers informed about status and estimates, explain completed work, and suggest maintenance recommendations to maximize