Service Advisor - RideNow Surprise

RideNow Group; Surprise (AZ); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Commission-based pay

Health & Wellness benefits

401(k) retirement

Paid time off

Employee discounts

EAP

Pet Discount Plan

Job summary

RideNow Group is seeking a Powersports Service Advisor in Surprise, AZ to connect customers with our skilled technicians and deliver top-notch repair and maintenance experiences. You will greet customers, interpret concerns, and translate them into clear service orders while coordinating with technicians and parts staff to ensure timely completion.

You will keep customers informed about status and estimates, explain completed work, and suggest maintenance recommendations to maximize

Qualifications

• Experience in service writing or advising within powersports, automotive, or marine industries preferred.
• Strong familiarity with motorcycles, ATVs, UTVs, and personal watercraft is a plus.
• Excellent communication and interpersonal skills to build trust with customers.

Responsibilities

• Welcome service customers warmly, listen to their vehicle concerns, and translate their needs into actionable repair orders.
• Open, update, and close work orders accurately in our system, ensuring precise labor and parts estimates.
• Keep customers informed on service status, job progress, estimates, and repair timelines.
• Partner closely with certified service techs and parts specialists to maintain smooth workflow and timely job completions.
• Explain completed work, maintenance recommendations, and invoices clearly to ensure maximum customer satisfaction.
• Other job duties as assigned

Skills

Service Advisor Experience

Powersports Knowledge

Customer First Focus

Organizational Ability

Valid Driver's License

Safety Awareness

Loud Environment Adaptability

Physical Stamina

Background Check & Drug Screening

Job description

Powersports Service Advisor — Gear Up for Your Next Adventure

Location: Surprise, AZ | Department: Service | Employment Type: Full-Time

About RideNow Group

Founded in 1983, RideNow Powersports has grown into the nation’s premier destination for powersports enthusiasts. Representing iconic brands like Honda, Yamaha, Polaris, and Can-Am across dozens of nationwide dealerships, we live and breathe high-energy adrenaline. From motorcycles, ATVs, and side‑by‑side to personal watercraft, premium gear, and top‑tier service, we deliver the ultimate freedom on wheels and water.

The Opportunity

Are you ready to turn your passion into a high‑octane career? We’re looking for a sharp, driven Powersports Service Advisor to join our fast‑paced team. In this role, you’ll be the key connection between our customers and our service technicians, creating exceptional repair and maintenance experiences for powersports riders.

What You’ll Own & Achieve:

• Welcome & Consult: Greet service customers warmly, listen to their vehicle concerns, and clearly translate their needs into actionable repair orders.
• Manage Repair Orders: Open, update, and close work orders accurately in our system, ensuring precise labor and parts estimates.
• Communicate Proactively: Keep customers continuously informed on service status, job progress, estimates, and repair timelines.
• Coordinate with Technicians: Partner closely with certified service techs and parts specialists to maintain smooth workflow and timely job completions.
• Deliver Exceptional Service: Explain completed work, maintenance recommendations, and invoices clearly to ensure maximum customer satisfaction.
• Other job duties as assigned

Requirements

What Brings You to the Team:

• Service Advisor Experience: Prior experience in service writing or advising within powersports, automotive, or marine industries preferred.
• Powersports Knowledge: Strong familiarity with motorcycles, ATVs, UTVs, and personal watercraft is a plus.
• Customer First Focus: Exceptional communication and interpersonal skills to build trust with customers.
• Organizational Ability: Strong computer skills, multi‑tasking capability, and comfort with dealership management software.
• Valid Driver's License: Active driver's license (motorcycle endorsement is a plus).
• Safety First mindset: Ability to safely navigate active dealership premises, vehicle lots, and showrooms around foot traffic and moving vehicles.
• Loud & Dynamic Environment: Comfort working in loud environments with frequent motorcycle noise, maintaining continuous situational awareness (head on a swivel) around active showroom and warehouse traffic.
• Physical Demands: Ability to frequently bend, stoop, crouch, sit, stand, and move about the dealership throughout the workday; regularly lift, move, or handle parts and equipment weighing up to 50 lbs, and push or pull powersports units and equipment weighing up to 850 lbs with or without assistance.
• Background & Drug Screening: As a condition of employment, all final candidates must successfully complete a background check and drug screening prior to their official start date. Screenings are conducted in compliance with applicable federal, state, and local laws. A conviction record will not automatically disqualify an applicant from employment; each candidate’s record is evaluated individually relative to the duties and responsibilities of the position.

Why You’ll Love Working Here

At RideNow Group, we’re powered by people. Our team of over 2,000 passionate crew members drives our success nationwide. Whether you’re an active rider or fueled by professional growth, working at RideNow means joining a high‑energy, supportive environment where customer service and dedication to the ride come first.

• Compensation: Commission-based pay structures available based on performance and role requirements.
• Health & Wellness: Comprehensive Medical, Dental, Vision, Pharmacy, and Telemedicine options (effective 1st of the month after 30 days), plus HSA and FSA plans.
• Financial Security: 401(k) retirement savings, company-paid Life & AD&D, Short-/Long-Term Disability, and supplemental insurance options.
• Work-Life Balance: Competitive paid time off accrual (~10 days annually for full‑time team members) plus paid store holidays.
• Exclusive Perks: Generous employee discounts on powersports vehicles, gear, parts, and accessories, plus an EAP and Pet Discount Plan.
• Authentic Culture: A high‑energy, supportive work family where passion for motorcycles and customer dedication come first.

Equal Opportunity Employer

RideNow Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other status protected by applicable laws.

Work Type

On-Site

Position Type

Full Time