Service Advisor - RideNow Surprise

RideNow Powersports; Surprise (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

RideNow Powersports is seeking a Service Advisor in Surprise, AZ to connect customers with our service technicians and ensure a smooth repair process. You will greet customers, gather concerns, and translate them into clear work orders, while communicating timelines and estimates.

In this fast-paced role, you’ll collaborate with certified technicians and parts specialists to maintain workflow, deliver accurate estimates, and emphasize excellent customer service throughout every repair experience.

Responsibilities

• Greet service customers and listen to vehicle concerns, translating them into repair orders.

Job description

Powersports Service Advisor - Gear Up for Your Next Adventure

Location: Surprise, AZ | Department: Service | Employment Type: Full-Time

About RideNow Group

Founded in 1983, RideNow Powersports has grown into the nation's premier destination for powersports enthusiasts. Representing iconic brands like Honda, Yamaha, Polaris, and Can-Am across dozens of nationwide dealerships, we live and breathe high-energy adrenaline. From motorcycles, ATVs, and side-by-side to personal watercraft, premium gear, and top-tier service, we deliver the ultimate freedom on wheels and water.

The Opportunity

Are you ready to turn your passion into a high-octane career? We're looking for a sharp, driven Powersports Service Advisor to join our fast-paced team. In this role, you'll be the key connection between our customers and our service technicians, creating exceptional repair and maintenance experiences for powersports riders.

What You'll Own & Achieve

• Welcome & Consult: Greet service customers warmly, listen to their vehicle concerns, and clearly translate their needs into actionable repair orders.
• Manage Repair Orders: Open, update, and close work orders accurately in our system, ensuring precise labor and parts estimates.
• Communicate Proactively: Keep customers continuously informed on service status, job progress, estimates, and repair timelines.
• Coordinate with Technicians: Partner closely with certified service techs and parts specialists to maintain smooth workflow and timely job completions.
• Deliver Exceptional Service: Explain completed work, maintenance recommendations, and invoices clearly to ensure maximum customer satisfaction.
• Other job duties as assigned