Powersports Service Advisor — Lead Customer Care & Repairs

RideNow Powersports; Jacksonville (FL); On-site; USD 42,000 - 68,000; Full time

Job summary

RideNow Powersports in Jacksonville, FL is seeking a dynamic Powersports Service Advisor to bridge customers and technicians. You will greet customers, document concerns, and translate them into precise repair orders.

You'll manage repair orders, provide status updates, and explain estimates and invoices to ensure a top-tier service experience for riders of motorcycles, ATVs, and boats. Join a fast-paced team delivering excitement on wheels and water.

Responsibilities

• Welcome & Consult: Greet service customers warmly, listen to their vehicle concerns, and clearly translate their needs into actionable repair orders.
• Manage Repair Orders: Open, update and close work orders accurately in our system, ensuring precise labor and parts estimates.
• Communicate Proactively: Keep customers continuously informed on service status, job progress, estimates, and repair timelines.
• Coordinate with Technicians: Partner closely with certified service techs and parts specialists to maintain smooth workflow and timely job completions.
• Deliver Exceptional Service: Explain completed work, maintenance recommendations, and invoices clearly to ensure maximum customer satisfaction.
• Other job duties as assigned

Job description

RideNow Powersports in Jacksonville, FL is seeking a dynamic Powersports Service Advisor to bridge customers and technicians. You will greet customers, document concerns, and translate them into precise repair orders.

You'll manage repair orders, provide status updates, and explain estimates and invoices to ensure a top-tier service experience for riders of motorcycles, ATVs, and boats. Join a fast-paced team delivering excitement on wheels and water.