Powersports Service Advisor: Fast, Friendly Repairs

Jones-Powersports; Lancaster (Lancaster County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay (hourly + incentives)

Paid time off

Employee discounts

Opportunities for advancement

Fun, energetic team environment

Job summary

Jones Powersports in Lancaster, PA is seeking a motivated Service Advisor/Writer to join our busy Powersports Service Department. You will greet customers, assess service needs, and write repair orders and detailed estimates.

You’ll schedule appointments, relay clear timelines and costs, recommend maintenance, and coordinate with technicians to ensure efficient repairs. A passion for powersports and strong communication skills are essential, with Lightspeed or other DMS experience a plus.

Qualifications

• Previous service-advisor/writer experience preferred, especially in powersports or automotive settings.
• Strong customer service and communication skills are essential.
• Ability to multitask in a fast-paced environment.
• Organized and detail-oriented with good data entry accuracy.
• Experience with Lightspeed or other dealer management software is a plus.

Responsibilities

• Greet customers and accurately assess service needs.
• Write repair orders and detailed service estimates.
• Schedule appointments and manage service workflow.
• Communicate clearly with customers on repairs, timelines, and costs.
• Recommend maintenance and additional services.
• Coordinate with technicians to ensure efficient repairs.
• Deliver a high-quality customer experience every time.

Skills

Customer service

Communication

Multitasking

Organization

Detail-oriented

Driver's license

Teamwork

Tools

Lightspeed

Dealer Management System (DMS)

Job description

Jones Powersports in Lancaster, PA is seeking a motivated Service Advisor/Writer to join our busy Powersports Service Department. You will greet customers, assess service needs, and write repair orders and detailed estimates.

You’ll schedule appointments, relay clear timelines and costs, recommend maintenance, and coordinate with technicians to ensure efficient repairs. A passion for powersports and strong communication skills are essential, with Lightspeed or other DMS experience a plus.