Powersports Service Advisor & Writer

Jones Auto Group; Lancaster (Lancaster County); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Employee discounts

Advancement opportunities

Energetic team

Job summary

Jones Powersports in Lancaster County seeks a motivated Service Advisor/Writer for its fast-paced service department. You will greet customers, write estimates, and coordinate with technicians to ensure timely repairs.

Ideal candidates have powersports or automotive service experience, strong communication skills, and a passion for delivering exceptional customer experiences. Valid driver's license required.

Qualifications

• Customer service and communication skills are essential.
• Ability to multitask in a fast-paced environment.
• Organized and detail-oriented approach to work.
• Experience with dealer management software; Lightspeed preferred.
• Valid driver’s license required.

Responsibilities

• Greet customers and accurately assess service needs
• Write repair orders and detailed service estimates
• Schedule appointments and manage service workflow
• Communicate repairs, timelines, and costs clearly to customers
• Recommend maintenance and additional services
• Coordinate with technicians to ensure efficient repairs
• Deliver a high-quality customer experience

Skills

Customer service

Communication

Multitasking

Organized

Lightspeed

Driver's license

Job description

Jones Powersports in Lancaster County seeks a motivated Service Advisor/Writer for its fast-paced service department. You will greet customers, write estimates, and coordinate with technicians to ensure timely repairs.

Ideal candidates have powersports or automotive service experience, strong communication skills, and a passion for delivering exceptional customer experiences. Valid driver's license required.