Automotive Service Advisor | Customer-Focused Growth

Jones Auto Group; Lancaster (Lancaster County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

401(k) match

Paid time off

Paid holidays

Life insurance

Employee discounts

Referral program

Uniforms provided

Job summary

Jones Family of Dealerships in Lancaster, PA is looking for an Automotive Service Advisor who can deliver exceptional customer service and accurately document vehicle service needs. You will be the primary contact for customers, communicating repairs, estimates, and timelines while coordinating with technicians to ensure timely service.

The role requires strong automotive knowledge, excellent communication, and a customer-first mindset.

Qualifications

• Valid driver’s license is required.
• Previous experience as an automotive service advisor is a plus.
• Strong knowledge of vehicles and repair procedures is expected.
• Excellent communication, customer service, and interpersonal skills are essential.

Responsibilities

• Greet customers and set a positive service experience.
• Document symptoms and service needs accurately.
• Explain repairs and maintenance clearly and provide recommendations.
• Prepare and communicate repair estimates with costs and timelines.
• Coordinate with technicians for timely, accurate service delivery.
• Keep customers updated on vehicle status and service progress.
• Address customer concerns to ensure satisfaction and retention.

Skills

Customer service

Communication

Problem solving

Multitasking

Vehicle knowledge

Documentation

Job description

Jones Family of Dealerships in Lancaster, PA is looking for an Automotive Service Advisor who can deliver exceptional customer service and accurately document vehicle service needs. You will be the primary contact for customers, communicating repairs, estimates, and timelines while coordinating with technicians to ensure timely service.

The role requires strong automotive knowledge, excellent communication, and a customer-first mindset.