Powersports Service Writer

Jones Auto Group; Lancaster (Lancaster County); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Employee discounts

Advancement opportunities

Energetic team

Job summary

Jones Powersports in Lancaster County seeks a motivated Service Advisor/Writer for its fast-paced service department. You will greet customers, write estimates, and coordinate with technicians to ensure timely repairs.

Ideal candidates have powersports or automotive service experience, strong communication skills, and a passion for delivering exceptional customer experiences. Valid driver's license required.

Qualifications

• Customer service and communication skills are essential.
• Ability to multitask in a fast-paced environment.
• Organized and detail-oriented approach to work.
• Experience with dealer management software; Lightspeed preferred.
• Valid driver’s license required.

Responsibilities

• Greet customers and accurately assess service needs
• Write repair orders and detailed service estimates
• Schedule appointments and manage service workflow
• Communicate repairs, timelines, and costs clearly to customers
• Recommend maintenance and additional services
• Coordinate with technicians to ensure efficient repairs
• Deliver a high-quality customer experience

Skills

Customer service

Communication

Multitasking

Organized

Lightspeed

Driver's license

Job description

Jones Powersports is looking for a motivated, organized, and customer-focused Service Advisor / Writer to join our fast-paced Powersports Service Department. If you enjoy working with customers and have a passion for motorcycles, ATVs, and UTVs, this is your opportunity to build a career in the powersports industry.

What You’ll Be Doing

• Greet customers and accurately assess service needs
• Write repair orders and detailed service estimates
• Schedule appointments and manage service workflow
• Communicate clearly with customers on repairs, timelines, and costs
• Recommend maintenance and additional services
• Coordinate with technicians to ensure efficient repairs
• Deliver a high-quality customer experience every time

What We’re Looking For

• Service advisor/writer experience (powersports or automotive preferred)
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Organized and detail-oriented
• Proficient in computer systems and dealer management software, with experience using Lightspeed a plus
• Passion for powersports is a big plus
• Valid driver’s license

What We Offer

• Competitive pay (hourly + performance incentives)
• Paid time off
• Employee discounts
• Opportunities for advancement
• A fun, energetic team environment

About Us

Jones Powersports is proud to be part of the Jones Family of Dealerships, a trusted name with deep roots in Lancaster County. With a long-standing reputation for quality, integrity, and customer service, we’ve been serving the local community for over 65 years and continue to grow. Our team is passionate about powersports and committed to delivering an exceptional experience for every customer.

Equal Opportunity Employer

Jones Powersports is an Equal Opportunity Employer and consider all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

If you love powersports and working with people, we want to hear from you!