Powersports Parts Counter Pro — Customer Focus

Jones-Powersports; Lancaster (Lancaster County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay based on experience

Employee referral bonuses

Career growth opportunities

Job summary

Jones Powersports in Lancaster, PA is seeking a parts-focused associate to deliver excellent customer service in person, over the phone, and online. You will help customers select the right parts for motorcycles, ATVs, and UTVs, pull and pack orders, and coordinate with the service team to keep repairs moving smoothly.

The ideal candidate has experience in powersports parts, knowledge of common brands, and comfort with parts lookup software.

Qualifications

• Previous parts experience preferred (powersports dealership strongly preferred).
• Knowledge of motorcycles, ATVs, UTVs, and related equipment.
• Familiar with parts lookup systems and basic computer software.
• Ability to lift and carry parts up to 50 lbs.
• Valid driver’s license with a clean driving record.
• Availability on Saturdays.

Responsibilities

• Deliver topnotch customer service in person, over the phone, and online.
• Help customers identify the correct parts and accessories for motorcycles, ATVs, UTVs, and more.
• Accurately pull, pack, and ship parts orders.
• Work closely with the service department to keep repairs moving efficiently.
• Stay up to date on new products, launches, and parts trends in the powersports industry.
• Maintain a clean, organized, and well stocked parts department.

Skills

Customer service

Communication

Physical ability

Driver's license

Tools

Lightspeed

Job description

Jones Powersports in Lancaster, PA is seeking a parts-focused associate to deliver excellent customer service in person, over the phone, and online. You will help customers select the right parts for motorcycles, ATVs, and UTVs, pull and pack orders, and coordinate with the service team to keep repairs moving smoothly.

The ideal candidate has experience in powersports parts, knowledge of common brands, and comfort with parts lookup software.