Power Systems Technical Communicator

H O Penn Machinery; New York (NY); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with company match

Holidays & PTO

Company provided laptop, cell phone, &

vehicle

Job summary

H.O. Penn Machinery is seeking a Technical Communicator – Power Systems to support technicians, supervisors, and managers in Electric Power Generation.

The role focuses on diagnosing, troubleshooting, and communicating technical solutions for CAT-powered systems across multiple NY branches. The successful candidate will lead training initiatives, collaborate with field personnel and OEM vendors, and participate in new product introductions and safety training programs.

Qualifications

• Minimum 5 years of experience in Electric Power Generation (EPG), diesel engine, or power systems service and troubleshooting.
• Advanced knowledge of Caterpillar engines, generators, controls, and related EPG products.
• Proficiency with Caterpillar diagnostic and service tools, including CAT ET, SIS, and other technical software applications.
• Strong troubleshooting and problem-solving skills with the ability to diagnose complex equipment issues and develop proactive solutions.
• Excellent verbal and written communication skills, with the ability to effectively communicate technical information to technicians, customers, management, Caterpillar, and vendors.
• Experience developing and delivering technical training, including product, safety, and diagnostic software training.
• Ability to build collaborative relationships across departments and serve as a technical liaison between field personnel, management, OEM representatives, and vendors.

Responsibilities

• Provide technical assistance to support technicians, supervisors, and managers to help troubleshoot EPG problems with pro-active resolutions.
• Effectively track, document and communicate product problems and resolutions.
• Work with technicians, supervisors, and managers to troubleshoot product problems.
• Act as a liaison between technicians, supervisors, managers, Caterpillar factory and other vendor personnel.
• Provide backup to other Technical Communicators, as needed.
• Develop close working relationship with Power Systems groups to provide technical assistance in support of initiatives.
• Provide technical assistance with special projects.
• Assist with the communication of training/tooling needs.
• Assist with parts stocking on new engines.
• Assist with new product introductions.
• Conduct CAT ET, SIS and other technical related software training.
• Conduct product safety training.
• Conduct EPG NPI's and other product trainings.

Skills

Electric Power Generation

Diesel engines

Caterpillar engines

CAT ET

SIS

Troubleshooting

Technical training

Communication

Cross-functional liaison

Education

Technical degree in Diesel/Electrical/Mechanical Technology

Caterpillar certifications

Tools

CAT ET

SIS

Diagnostic software

Job description

H.O. Penn Machinery is seeking a Technical Communicator – Power Systems to support technicians, supervisors, and managers in Electric Power Generation.

The role focuses on diagnosing, troubleshooting, and communicating technical solutions for CAT-powered systems across multiple NY branches. The successful candidate will lead training initiatives, collaborate with field personnel and OEM vendors, and participate in new product introductions and safety training programs.