Technical Communicator – Power Systems

H.O. Penn; New York, Northern (NY, KY); Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with company match

Holidays & competitive PTO

Company provided laptop, cell phone, &

Job summary

H.O. Penn Machinery seeks a Technical Communicator – Power Systems to support technicians and service teams across Electric Power Generation equipment. Based at a NY or CT branch, you will diagnose complex issues, provide training, and coordinate with vendors and OEMs to drive proactive solutions.

The role requires 5+ years in EPG or diesel systems, strong CAT ET/SIS skills, and excellent communication. We offer a competitive package including a laptop, cell phone, and vehicle.

Qualifications

• Minimum 5 years of experience in Electric Power Generation (EPG) or diesel systems service and troubleshooting.
• Advanced knowledge of Caterpillar engines, generators, controls, and related EPG products.
• Proficiency with Caterpillar diagnostic and service tools (CAT ET, SIS) and other technical software.
• Strong troubleshooting and problem-solving skills to diagnose complex equipment issues.
• Excellent verbal and written communication to explain technical information to technicians and customers.
• Experience developing and delivering technical training.
• Ability to build cross-departmental collaboration between field personnel, management, OEM reps, and vendors.

Responsibilities

• Provide technical assistance to support technicians, supervisors, and managers to troubleshoot EPG problems with proactive resolutions.
• Track, document, and communicate product problems and resolutions.
• Collaborate with technicians and managers to troubleshoot product issues.
• Act as liaison between field personnel, management, OEM reps, and vendors.
• Provide backup to other Technical Communicators as needed.
• Support EPG processes and projects contributing to growth.

Skills

Strong troubleshooting

Verbal and written communication

Cross-functional collaboration

Technical documentation

Education

Technical degree in Diesel, Electrical, or Mechanical Technology

Tools

CAT ET

CAT SIS

Diagnostic software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technical Communicator – Power Systems

Regular Full-Time Bloomingburg, NY, US

5 days ago Requisition ID: 20221778

Salary Range: $90,000.00 To $115,000.00 Annually

H.O. Penn Machinery HIRING IMMEDIATELY Technical Communicator – Power Systems
Can be based from any of our branches:
Poughkeepsie, NY; Bloomingburg, NY; Bronx, NY; Medford, NY; Holtsville, NY; Newington, CT

Pay:$90,000-$115,000/year
Bonus Potential: 15%

• Medical/dental/vision insurance
• 401(k) with company match
• Holidays & competitive PTO
• Company provided laptop, cell phone, & vehicle

Key Qualifications :

• Minimum 5 years of experience in Electric Power Generation (EPG), diesel engine, or power systems service and troubleshooting.
• Advanced knowledge of Caterpillar engines, generators, controls, and related EPG products.
• Proficiency with Caterpillar diagnostic and service tools, including CAT ET, SIS, and other technical software applications.
• Strong troubleshooting and problem-solving skills with the ability to diagnose complex equipment issues and develop proactive solutions.
• Excellent verbal and written communication skills, with the ability to effectively communicate technical information to technicians, customers, management, Caterpillar, and vendors.
• Experience developing and delivering technical training, including product, safety, and diagnostic software training.
• Ability to build collaborative relationships across departments and serve as a technical liaison between field personnel, management, OEM representatives, and vendors.

Preferred: Technical degree in Diesel, Electrical, or Mechanical Technology; Caterpillar certifications; and experience supporting new product introductions (NPI), technical projects, and product support initiatives.

Responsibilities

Provide technical assistance to support technicians, supervisors, and managers to help troubleshoot EPG (Electric Power Generation) problems with pro-active resolutions

• Effectively track, document and communicate product problems and resolutions
• Work with technicians, supervisors, and managers to troubleshoot product problems
• Act as a liaison between technicians, supervisors, managers, Caterpillar factory and other vendor personnel
• Provide backup to other Technical Communicators, as needed

Provide technical assistance with EPG (Electric Power Generation) processes and projects that contributes to growth and development

• Develop close working relationship with Power Systems groups (Technicians, New Sales, Product Support Sales Reps, Rental) to provide technical assistance in support of initiatives
• Provide technical assistance with special projects
• Assist with the communication of training/tooling needs
• Assist with parts stocking on new engines
• Assist with new product introductions

Effectively improve the performance of both our internal and external technical customer by providing training

• Conduct CAT ET, SIS and other technical related software training
• Conduct product safety training
• Conduct EPG NPI's and other product trainings

A culture that focuses on safety and safe work habits.

• Be an active part in the continuous improvement of H.O. Penn's safety culture
• Timely completion of any required safety training for self (including all direct/indirect reports)
• Adherence to all Environmental, Health, and Safety Policies
• Understand job risks and take appropriate steps to mitigate those risks, such as wearing all required personal protective equipment as required by task

Qualifications

• Minimum 5 years of experience in Electric Power Generation (EPG), diesel engine, or power systems service and troubleshooting.
• Advanced knowledge of Caterpillar engines, generators, and related EPG products.
• Proficiency with Caterpillar diagnostic and service tools, including CAT ET, SIS, and other technical software applications.
• Strong troubleshooting and problem-solving skills with the ability to diagnose complex equipment issues and develop proactive solutions.
• Excellent verbal and written communication skills, with the ability to effectively communicate technical information to technicians, customers, management, Caterpillar, and vendors.
• Experience developing and delivering technical training, including product, safety, and diagnostic software training.
• Ability to build collaborative relationships across departments and serve as a technical liaison between field personnel, management, OEM representatives, and vendors.

Physical Requirements:

• Standing and/or sitting for prolonged periods of time
• Hand coordination (typing and writing)
• Occasional forward bending and reaching
• Occasional walking and climbing stairs
• Carrying (up to 20lbs.)

Reasonable accommodations made as needed.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.