Power Systems Service Manager: Lead Ops & Client Service

Butler Machinery; Fargo (ND); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Paid Time Off (PTO)

Holidays

Disability Coverage

Employee Assistance Program

Job summary

Butler Machinery is seeking a Service Manager to lead the Power Systems Service Department in Fargo, ND. You will oversee daily operations, coach a high-performing team, and drive service excellence through safety, efficiency, and continuous improvement.

The role emphasizes customer relationships, workflow management, and developing business plans to grow service capacity across multiple locations. A leadership background and two-year degree are preferred.

Qualifications

• Two-year degree or equivalent experience required.
• Strong leadership, communication, and organizational skills.
• Mechanical experience with applicable product lines preferred.

Responsibilities

• Lead daily operations of the Power Systems Service Department and ensure excellent customer service.
• Manage scheduling, progress tracking, warranty administration, and customer communications.
• Drive customer satisfaction by proactively addressing service concerns.

Skills

Leadership

Communication

Organization

Flexibility

Mechanical experience

Education

Two-year degree or equivalent experience

Tools

Computer knowledge

Job description

Butler Machinery is seeking a Service Manager to lead the Power Systems Service Department in Fargo, ND. You will oversee daily operations, coach a high-performing team, and drive service excellence through safety, efficiency, and continuous improvement.

The role emphasizes customer relationships, workflow management, and developing business plans to grow service capacity across multiple locations. A leadership background and two-year degree are preferred.