Service Manager - Power Systems

Socket.dev; Fargo (ND); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Holidays

Life Insurance

Disability Coverage

Job summary

Butler Machinery is seeking a Service Manager to lead the Power Systems Service Department. You will oversee daily operations, coach a high-performing team, and ensure exceptional customer service while driving safety, efficiency, and continuous improvement.

Responsibilities include scheduling, quotes, warranties, and KPI-driven process improvements. You will manage staff development, incident resolution, and maintain a productive work environment within a family-owned, long-standing equipment

Qualifications

• Excellent customer service is essential.
• Strong verbal and written communication skills.
• Proficient computer literacy and ability to use business software.
• Demonstrated leadership, attention to detail and strong organization.
• Willingness to work flexible hours as needed.
• Mechanical experience with the product lines represented preferred.
• Lead Yourself training for internal candidates is a plus.
• Prior supervisory experience or Service Management training preferred.
• Must have a clean driving record.

Responsibilities

• Oversee daily operations of the Power Systems Service Department and ensure efficient workflow.
• Manage service scheduling, quotes, work orders, and warranty administration.
• Drive customer satisfaction by proactive issue resolution and service excellence.
• Coach, develop and manage service department staff including hiring and performance reviews.
• Monitor KPIs and drive process improvements to meet departmental goals.
• Develop business plans, staffing strategies and service growth initiatives.
• Review estimates and service documentation for accuracy and timely completion.
• Balance customer and company interests while handling goodwill claims and disputes.
• Promote a safe, organized, and productive work environment and uphold safety standards.
• Champion the company mission, vision and values in operations.

Skills

Customer service

Communication

Computer literacy

Leadership

Organizational skills

Mechanical experience

Lead Yourself training

Two-year degree

Supervisory experience

Clean driving record

Education

Two-year degree or equivalent

Job description

Are you a proven leader who thrives on developing people, building strong customer relationships, and driving operational excellence? Butler Machinery is seeking a Service Manager to lead our Power Systems Service Department. In this role, you’ll oversee daily operations, coach and develop a high-performing team, ensure exceptional customer service, and drive business results through safety, efficiency, and continuous improvement.

This is an excellent opportunity to make a meaningful impact while growing your career with an industry-leading equipment provider that has proudly served customers for more than 70 years.

Key Responsibilities:

• Lead the daily operations of the Power Systems Service Department, ensuring exceptional customer service and efficient workflow management.
• Manage service scheduling, job progress, warranty administration, and customer communication.
• Drive customer satisfaction by proactively resolving concerns and service-related issues.
• Lead, coach, and develop service department employees, including hiring, performance management, training, and career development.
• Monitor key performance indicators (KPIs) and implement process improvements to support departmental goals and operational excellence.
• Develop business plans, staffing strategies, and service growth initiatives.
• Review estimates, quotes, work orders, and service documentation to ensure accuracy and timely completion.
• Manage manufacturer goodwill claims and customer dispute resolution while balancing customer and company interests.
• Ensure a safe, organized, and productive work environment by promoting and enforcing company safety standards.
• Champion Butler Machinery’s mission, vision, and values in all aspects of the operations.
• Performs other duties as assigned.

Supervisory Duties:

• Manages all service department personnel.
• Organizes, communicates, and delegates responsibilities and priorities to ensure the successful operation of the department
• Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development
• Communicates with and coaches employees on assignments, providing technical expertise as needed.
• Selects, trains and develops employees consistent with department/division goals, providing coaching on career development

Qualifications:

• Excellent customer service skills
• Good oral and written communication skills
• Computer knowledge
• Must have good leadership, detail and organizational skills.
• Ability and willingness to work flexible hours
• Mechanical experience with the product lines we represent preferred.
• Completion of Lead Yourself for internal candidates is preferred.
• Two-year degree or equivalent experience and training preferred.
• Prior supervisory experience or Service Management Training preferred.
• Must possess a clean driving record

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

• 10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution
• Health Insurance – 3 plan options
• Health Savings Account – Employer contribution up to $1,300/year
• Dependent Care Flex Spending Account
• Dental Insurance – 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer paid Short-Term Disability Coverage – 60% of base pay/salary
• Long-Term Disability Coverage
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• 401(K) Plan
• Employee Assistance Program (EAP) – including Health Coaching
• SmartDollar – employer paid financial planning program
• Legal Shield/ID Shield products
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization
  

EOE/Vet/Disability
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