Service Manager - Power Systems

Watertown Development Company; Fargo (ND); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Life insurance

Disability coverage

Holidays

Employee assistance program

Vision and dental options

Job summary

Butler Machinery is seeking a Service Manager for Fargo, ND to lead the Power Systems Service Department, driving exceptional customer service and efficient workflow. You will manage scheduling, progress, warranties, and customer communication while guiding a team of technicians and service staff.

You will develop staffing plans, monitor KPIs, review service documents for accuracy, and ensure safety standards are upheld.

Qualifications

• Two-year degree or equivalent experience preferred.
• Prior supervisory experience or Service Management Training preferred.
• Lead Yourself training preferred for internal candidates.
• Must possess a clean driving record.

Responsibilities

• Lead the daily operations of the Power Systems Service Department, ensuring exceptional customer service and efficient workflow management.
• Manage service scheduling, job progress, warranty administration, and customer communication.
• Drive customer satisfaction by proactively resolving concerns and service-related issues.
• Lead, coach, and develop service department employees, including hiring, performance management, training, and career development.
• Monitor KPIs and implement process improvements to support departmental goals and operational excellence.
• Develop business plans, staffing strategies, and service growth initiatives.
• Review estimates, quotes, work orders, and service documentation to ensure accuracy and timely completion.
• Manage manufacturer goodwill claims and customer dispute resolution while balancing customer and company interests.
• Ensure a safe, organized, and productive work environment by promoting and enforcing company safety standards.
• Champion Butler Machinery's mission, vision, and values in all aspects of the operations.
• Performs other duties as assigned.
• Organizes, communicates, and delegates responsibilities and priorities to ensure successful operation of the department.
• Provides regular and timely feedback recognizing employee performance, motivating employees and promoting self-development.
• Communicates with and coaches employees on assignments, providing technical expertise as needed.
• Selects, trains and develops employees consistent with department/division goals, providing coaching on career development

Skills

Leadership

Staff coaching

Customer service

Organizational skills

Flexibility

Mechanical experience

Communication

Supervisory experience

Service management training

Driving clean record

Education

Two-year degree or equivalent experience

Lead Yourself training (preferred)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Manager Fargo, ND, US

Key Responsibilities:

• Lead the daily operations of the Power Systems Service Department, ensuring exceptional customer service and efficient workflow management.
• Manage service scheduling, job progress, warranty administration, and customer communication.
• Drive customer satisfaction by proactively resolving concerns and service-related issues.
• Lead, coach, and develop service department employees, including hiring, performance management, training, and career development.
• Monitor key performance indicators (KPIs) and implement process improvements to support departmental goals and operational excellence.
• Develop business plans, staffing strategies, and service growth initiatives.
• Review estimates, quotes, work orders, and service documentation to ensure accuracy and timely completion.
• Manage manufacturer goodwill claims and customer dispute resolution while balancing customer and company interests.
• Ensure a safe, organized, and productive work environment by promoting and enforcing company safety standards.
• Champion Butler Machinery's mission, vision, and values in all aspects of the operations.
• Performs other duties as assigned.

Supervisory Duties:

• Organizes, communicates, and delegates responsibilities and priorities to ensure the successful operation of the department
• Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development
• Communicates with and coaches employees on assignments, providing technical expertise as needed.
• Selects, trains and develops employees consistent with department/division goals, providing coaching on career development

Qualifications:

• Good oral and written communication skills
• Computer knowledge
• Must have good leadership, detail and organizational skills.
• Ability and willingness to work flexible hours
• Mechanical experience with the product lines we represent preferred.
• Completion of Lead Yourself for internal candidates is preferred.
• Two-year degree or equivalent experience and training preferred.
• Prior supervisory experience or Service Management Training preferred.
• Must possess a clean driving record

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

• 10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution
• Health Insurance – 3 plan options
• Health Savings Account – Employer contribution up to $1,300/year
• Dependent Care Flex Spending Account
• Dental Insurance – 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer paid Short-Term Disability Coverage – 60% of base pay/salary
• Long-Term Disability Coverage
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• Employee Assistance Program (EAP) – including Health Coaching
• SmartDollar – employer paid financial planning program
• Legal Shield/ID Shield products
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization