Power Systems Service Leader — Drive Ops & Customer Success

Watertown Development Company; Fargo (ND); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Life insurance

Disability coverage

Holidays

Employee assistance program

Vision and dental options

Job summary

Butler Machinery is seeking a Service Manager for Fargo, ND to lead the Power Systems Service Department, driving exceptional customer service and efficient workflow. You will manage scheduling, progress, warranties, and customer communication while guiding a team of technicians and service staff.

You will develop staffing plans, monitor KPIs, review service documents for accuracy, and ensure safety standards are upheld.

Qualifications

• Two-year degree or equivalent experience preferred.
• Prior supervisory experience or Service Management Training preferred.
• Lead Yourself training preferred for internal candidates.
• Must possess a clean driving record.

Responsibilities

• Lead the daily operations of the Power Systems Service Department, ensuring exceptional customer service and efficient workflow management.
• Manage service scheduling, job progress, warranty administration, and customer communication.
• Drive customer satisfaction by proactively resolving concerns and service-related issues.
• Lead, coach, and develop service department employees, including hiring, performance management, training, and career development.
• Monitor KPIs and implement process improvements to support departmental goals and operational excellence.
• Develop business plans, staffing strategies, and service growth initiatives.
• Review estimates, quotes, work orders, and service documentation to ensure accuracy and timely completion.
• Manage manufacturer goodwill claims and customer dispute resolution while balancing customer and company interests.
• Ensure a safe, organized, and productive work environment by promoting and enforcing company safety standards.
• Champion Butler Machinery's mission, vision, and values in all aspects of the operations.
• Performs other duties as assigned.
• Organizes, communicates, and delegates responsibilities and priorities to ensure successful operation of the department.
• Provides regular and timely feedback recognizing employee performance, motivating employees and promoting self-development.
• Communicates with and coaches employees on assignments, providing technical expertise as needed.
• Selects, trains and develops employees consistent with department/division goals, providing coaching on career development

Skills

Leadership

Staff coaching

Customer service

Organizational skills

Flexibility

Mechanical experience

Communication

Supervisory experience

Service management training

Driving clean record

Education

Two-year degree or equivalent experience

Lead Yourself training (preferred)

Job description

Butler Machinery is seeking a Service Manager for Fargo, ND to lead the Power Systems Service Department, driving exceptional customer service and efficient workflow. You will manage scheduling, progress, warranties, and customer communication while guiding a team of technicians and service staff.

You will develop staffing plans, monitor KPIs, review service documents for accuracy, and ensure safety standards are upheld.